Customer Service Rep

918-***-****) **** E **th St. Apt-***

**************@*****.*** Tulsa, OK. 74112

Professional Summary: Operations Professional for individual life insurance policies with 23-plus years of experience. I assist policyholders with everything from verifying their information, to updating it if needed. I process loans, dividend withdrawals and also death claims. I explain policy provisions based on the plan type they purchased. I assist with forms when needed. I assist agents/brokers with everything from how the different plan types work to whatever they need. I run illustrations as needed. I was on the resource line to assist offshore with the different product types when they needed help. I was also on the company’s supervisor/escalated line.

SUMMARY OF QUALIFICATIONS

Customer service

Training and Development of others

Assist other customer service reps when needed on the supervisor escalated team for years

SKILLS AND ABILITIES

Insurance Service Rep

Took incoming calls on individual life insurance policies

Explain provisions to the customer in a manner that they could understand

I emailed and faxed documents to agents

I processed payments and mailed out checks

I have an ability to calm irate customers and handle their concerns in a timely manner

ADDITIONAL ACHEIVEMENTS AND VOLUNTEER:

3.5 GPA in Bachelor of Corrections

Work History

2000-2017 CCR2

Customer Service Consultant MetLife Inc., Tulsa

2017-present Insurance Service Rep DXC Technology, Tulsa-virtual

I was outsourced to DXC technology in 2017 by MetLife.

06/14/2023 to present Insurance Service Rep Prudential-outsourced recently by DXC

to another line of business within their company

EDUCATION

Langston University

B of S in Corrections achieved in 1998

REFERENCES AVAILABLE UPON REQUEST

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