Customer Service Representative

DESIREE BALLARD

*******.*********@*****.*** 541-***-****

Professional Summary

Dedicated and compassionate Customer Service/Support Professional with over 10 years of experience in health and wellness, compliance, and customer support roles. Adept at building strong client relationships, resolving complex service issues, and promoting wellness solutions. Proven leader with a background in entrepreneurship and team leadership.

Professional Experience

TriVita – Wellness Consultant

April 2024 – September 2024

Provided one-on-one support to members in selecting dietary supplements and lifestyle strategies.

Developed in-depth knowledge of TriVita's product line and scientific background.

Handled inbound calls, processed orders, and responded to customer inquiries.

Built strong rapport with members to support ongoing wellness goals.

Promoted membership benefits and identified upsell/cross-sell opportunities.

Plexus Worldwide – Compliance Specialist

Aug 2016 – June 2023

Ensured regulatory and policy compliance by evaluating and investigating violations.

Managed BBB complaints and worked with Independent Distributors on compliance issues.

Maintained strict confidentiality and conducted independent compliance reviews.

Plexus Worldwide – Customer Service Representative

Oct 2015 – Aug 2016

Resolved escalated product and service issues with top-tier ambassadors.

Handled inbound/outbound calls and collaborated across departments.

Delivered high-level service and maintained ethical standards and timelines.

TriVita – QA/Customer Service Representative

Sept 2013 – Sept 2015

Managed customer billing, shipping, returns, and account inquiries.

Provided overflow support to Wellness Consultants during peak times.

Communicated via phone, chat, and email with professionalism and care.

Additional job experiences available upon request.

Education

Associate of Arts in Criminal Justice

Central Oregon Community College – June 2013

Minor in Psychology

GPA: 3.7

Skills

Compliance & Quality Assurance

Customer Service & CRM Systems (Five9, Exigo)

Call Center Operations

Time Management & Leadership

Sales & Product Knowledge

Microsoft Office & Communication Tools

Critical Thinking & Problem Solving

Project Management & Research

Leadership Experience

15 years of entrepreneurial and leadership experience

Owned and operated several adult foster care homes and a fitness center

10+ years in customer-facing and support

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