Customer Service Store Manager

TINA KOPP

Delray Beach, FL · 561-***-**** · ************@*****.***

Professional Summary

Self-motivated, highly organized, and results-driven leader with over nine years of experience coaching and mentoring teams of 10-15 employees. Proven ability to drive team performance, exceed sales goals, and deliver exceptional customer service. Committed to fostering a positive team culture and ensuring smooth, efficient operations.

Professional Experience

Merchandiser

Customer Impact · August 2024 - Present

- Demonstrate strong self-motivation and attention to detail in daily merchandising operations.

- Organize product displays and inventory layouts to optimize customer engagement.

- Consistently meet deadlines while maintaining accuracy and quality standards.

- Communicate effectively with store teams to ensure brand compliance and visual appeal. Store Manager

Bebe Inc. · Palm Beach Gardens, FL · March 2009 - August 2015

- Managed and developed a team of 5-15 employees, promoting accountability and teamwork.

- Improved overall store outlook through strategic planning and visual merchandising execution.

- Delivered excellent customer service and consistently exceeded sales targets through effective financial planning and staff recruitment.

- Ensured all visual presentations aligned with company plan-o-grams to drive top-line sales.

- Fostered a positive, high-performance culture with clear communication and goal alignment. Education

Palm Beach State College

Some College Coursework · 2003

Skills

Team Leadership, Customer Service Excellence, Conflict Resolution, Training & Development, Active Listening, Growth Mindset, Patience & Empathy

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