Customer Service Fast-Paced

KZ

KELLEN ZANDER

************@*******.*** 941-***-**** Sarasota, FL 34240

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Big Top Brewing Sarasota, FL

Server

04/2024 - Current

Mastered menu encompassing Food, Beer, and Cocktail program with all ingredients, allergies, and taste profiles featuring 34+ food items, 20+ beer options, and 5 signature cocktails.

Provided excellent customer service to ensure satisfaction. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Big Top Brewing Sarasota, FL

Head Food Runner

04/2024 - Current

Helped in training new food runners, sharing best practices and operational knowledge.

Monitored food quality and presentation standards. Effectively multitasked within fast-paced environment.. Participated in ongoing training to enhance job skills and knowledge. Facilitated communication between the kitchen and the dining staff to enhance guest experience.

Provided excellent customer service by attending to guests' needs quickly and efficiently.

Donatos Pizzeria Sarasota, FL

Cook

01/2021 - 04/2024

Checked completed orders for correct quantity and quality. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Adhered to food safety standards when storing and preparing foods. Communicated with customers to provide a safe and enjoyable dining experience.

Lead a team of 8+ to effectively tackle a 4-5 hour dinner rush Managed portion control using correct utensils during preparation and plating.

University of Florida Gainesville, FL

Bachelor of Science in Computer Science

Expected in 05/2027

FLVS Sarasota, FL

High School Diploma

Summary

Experience

Education and Training

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