Customer Service Logistics Coordinator

William Tharpe

**************@*****.*** 309-***-**** Peoria, IL

SUMMARY Dedicated professional with 8 years of experience in logistics and customer service, seeking a role as a Customer Service Agent. Proven track record in resolving customer issues, ensuring timely delivery, and maintaining accurate documentation. Skilled in communication, critical thinking, and data analysis, with a strong focus on enhancing operational efficiency and customer satisfaction.

WORK EXPERIENCE AxisCades (CAT) Chillicothe, IL

Supply Chain Analyst Jul 2022 - Nov 2024

• Evaluated supplier performance and provided support for KPI evaluation and root cause analysis to enhance operational efficiency.

• Developed data acquisition methods to address inventory management concerns and assess the integrity of receiving, storage, and shipping processes.

• Offered analytical support for projects, new business opportunities, and proposals while verifying shipment accuracy.

Logistics Plus Inc Coppell, TX

International Logistics Coordinator Jul 2021 - Jul 2022

• Managed end-to-end export and import shipments, ensuring timely delivery and accurate documentation.

• Negotiated contracts with freight vendors to maintain cost targets and optimize shipping processes.

• Coordinated shipment details and recorded data in Cargowise, enhancing logistical efficiency.

• Resolved transportation and customer issues to consistently meet delivery timelines.

DHL Global Forwarding Peoria, IL

International Logistics Coordinator Nov 2016 - Jul 2021

• Coordinated and managed the full cycle of Ocean Export shipments, ensuring accurate and timely processing of all necessary documentation, including BOLs, packing lists, and invoices.

• Monitored and tracked shipment status, providing timely updates and pre-alerts to receiving organizations to ensure efficient logistics operations.

• Executed billing processes efficiently, confirming the accuracy of shipping documents and submitting AES and Shipping Instructions to carriers. SKILLS Ocean/Air International Shipping • Excellent Communication • Leadership • Critical Thinking • Decision Making • Proficient With Microsoft Office Suite • Inventory Management • Project Management • Sap • Cargowise Certified • Attention to Detail

• Customer Service • Data Analysis

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