Medical Assistant Customer Service
Resume:
MARGO AYALA
**** ******** ****, *********, **. **014
************@*****.***
SUMMARY
Experienced in customer service for over 20 years, remotely for the last 5 years. Providing customer satisfaction in all areas of work; including clerical, clinical, call centers, hospitality, warehouse and professional cleaning. I’m familiar with the different types of computer software including; Microsoft Word, PowerPoint, Excel, Sabre, Citrix, Medisoft and others. Currently searching for a remote position. Experience
PFS Web now GXO (remote)
CSR- US Mint/Marlboro/Virginia Slims and other brands
For the mint, I would assist with incoming calls daily regarding purchases, account issues, order issues or questions about any upcoming items or previous items. Enter all information into the system accordingly, explaining in detail the reason for the call and the disposition of the call.
For Marlboro and other brands, sent out coupons and assisted with accounts and processing points that were redeemed for prizes, upon collection.
Grapevine Dermatology
Supervising medical assistant/assistant of the head physician
Assisted with patient care daily; follow up visits (acne, liquid nitrogen, warts, etc…) pre-cancer screenings, numb and prep patients for shave biopsies and excisions (melanoma, cysts, punch biopsies), discharge with proper care and instructions after.
Suture removal
Autoclaving instruments
Phlebotomy
Pathology; incoming and outgoing
Pharmacy; prior auths, refills, questions.
2
Cosmetic procedures; Botox injections, sclerotherapy, collagen and Restylane injections.
Patient calls, charting (electronic)
Trained other MAs and student externs
Cendant Corporation
Travel Consultant/Agent (call center)
Assisted with inbound calls for corporate members.
Schedule/cancel/modify car, air and hotel reservations (ex. American Airlines, LA Quinta, Enterprise)
Send out itineraries after confirming all reservations. Tarrant County Cardiology
Receptionist/medical assistant
Answered calls, scheduled appointments, checked patients in and out.
Assisted applying Holter monitors, ekgs and taking vitals.
Assisted with dictation.
Handled mail, incoming and outgoing.
Referrals and preparing charts in advance.
Charting and filing
Arlington Center for Dermatology, hired upon completion of student externship. Referral coordinator/medical assistant/floater/cosmetology and make-up specialist
Patient care (fu visits, biopsies, excisions, radiation, and light box therapy)
Collect patient referrals in advance and prepare charts
Trained in the clinical and clerical positions to replace any absent employees.
Obtained certification to apply microdermabrasions and light chemical peels.
Assisted with all make up and skin care products LUBYS Restaurant
Food prep/server
3
Prepped salads, fruits, and desserts each morning from scratch and served customers throughout the day, prepped for the next day.
Bledsoe Braces
Cutting machine operator
Cut and delivered all materials for each dept as ordered. Data entry, order, and inventory of supplies.
Used an ultrasonic welding machine to weld straps together, after cut.
Trained to assist with the die press machine as well. EDUCATION
Sam Houston High School
General studies- Diploma
Remington College
Medical Assistant- Certificate
Colorado Tech University
Bachelor's degree in healthcare management
(Not completed, need 1 more year)
REFERRALS
Upon request.
Contact this candidate