Customer Service Data Entry

PROFILE Passionate and extensive work history in all aspects of customer service.

Developed high level of professionalism and skill. Dedicated and responsible with elevated work ethic. Specialized inventory organization and management. Adaptable to new environments and proficient problem solver. EXPERIENCE

6/2023 - Present WHOLE FOOD MARKET, Asheville, North Carolina CUSTOMER SERVICE / E-COMMUNICATION SUPERVISOR

• Oversee daily operations of online orders.

• Analyze sales data, identify trends and strategize to improve store perfomance and meet sales goals.

• Receive and dispatch all incoming calls, resolving all customer inquiries.

• Conduct performance evaluations providing constructive feedback and identify areas for improvement.

• Develop, implement and enforce customer service policies and procedures. 1/2022 - 6/2023 WALGREENS, Asheville, North Carolina COSMETICS / SKINCARE MANAGER

• Responsible for inventory ordering, receiving, stocking of all cosmetics fragrance, hair and skin care products.

• Personal consult with new and repeat customers to ensure positive shopping experience and to promote sale of new products.

12/2020 - 1/2022 WALGREENS, Asheville, North Carolina SHIFT MANAGER

• A keyholder position, opening and closing store procedures proficiently.

• Vendor check-ins, recieving shipments, photo and print department operations.

• Customer service specialist. Closing daily financial operations. 3/2017 - 3/2020 THE ROOKERY, Chicago, Illinois

EVENT COORDINATOR

• Team organizer for elite food and beverage company for intimate events.

• Managed all aspects of logistics, set-up and breakdown procedures.

• Proven leadership abilities in fast paced, competetive field. 2/2017 - 3/2020 MORGAN MANUFACTURING, Chicago, Illinois SPECIAL EVENTS MIXOLOGIST

• Lead bartender for high volume special events for 2,000+ guests.

• Excelled in high pressure situations with exceptional multi-tasking capabilities. Kelly Hartford

59A Onteora Blvd. 312-***-****

Asheville, NC 28803 *************@*****.***

6/2007 - 2/2017 TWISTED SPOKE, Chicago, Illinois

BAR MANAGER, KEYHOLDER

• Responsible for all opening and closing procedures for popular venue.

• Managed inventory purchasing and organization and financial transactions.

• Experienced perfecting customer service relationships.

• Extensive knowledge of craft cocktails and over 700 liqour brands. PROFESSIONAL

REFERENCES

Walgreens - Brent Nye - 910-***-****

Morgan Manufacturing - Amy Teri - 773-***-****

Venture With Purpose - Patrick Brown - 312-***-**** Brown Daughter’s Trucking, LLC - Thelma Tolentino - 773-***-****

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