Customer Service Data Entry
Resume:
MALIA WARD
Weston, FL *****
**********@*****.***
Professional Summary
Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients. Work Experience
Sales Manager
Anytime Fitness-Prescott Valley, AZ
December 2024 to Present
• Led a team of sales representatives and personal trainers, providing coaching and guidance to drive performance and achieve revenue goals
• Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
• Established strong relationships with key accounts, resulting in repeat business and referrals
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Collaborated with cross-functional teams to develop and execute marketing campaigns Data Entry Specialist
Recovery International-Phoenix, AZ
March 2024 to December 2024
• Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
• Collaborated with cross-functional teams to gather necessary information for data entry tasks
• Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
• Assisted in the development of standardized templates for consistent data entry across departments
• Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
• Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
Front Desk Associate/ Sales Representative
Massage Envy-Tempe, AZ
July 2023 to March 2024
Handled customer feedback positively by addressing concerns in a timely
• manner.
Demonstrated excellent organizational skills by accurately processing
• paperwork, filing documents, and updating records. Managed reservations via online booking system or direct phone contact with
• customers.
Developed strong relationships with guests through attentive listening and
• effective communication.
Performed administrative duties such as data entry, document scanning,
• andphotocopying.
Assisted guests with check-ins and checkouts while providing courteous
• hospitality service.
Worked with management teams to develop annual sales plans, goals, and
• targets.
Communicated product features, advantages, and benefits to customers. Crew Member
Culver's Restaurant-US
August 2021 to November 2022
Provided excellent customer service by greeting customers and meeting quality
• expectations.Took orders, prepared meals, and collected payments.Kept food preparation area, equipment, and utensils clean and sanitary.Worked front counter, drive-thru, and other areas.Collaborated with team members to complete orders.Managed over 50 customers per day. Education
Bachelor of Arts in Psychology
Arizona State University - Tempe, AZ
August 2023 to Present
Bachelor's degree in Criminal Justice
Arizona State University-Tempe - Remote
August 2023 to Present
Skills
• Taking Orders
• Telephone etiquette
• Willingness to Learn
• Crew Leadership
• Interactive communication skills
• Multi-Line Phone Systems
• Customer Service
• Advertising Services
• Dependable and Cooperative
• Customer engagement
• Ordering procedures
• Hospitality service expertise
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