Project Management Process Improvement

TC

Theresa Colavito 631-***-**** Patchogue, NY

Summary

Detail-oriented professional with over 25 years of experience, with a focus on customer service and process improvement. Seeking a challenging yet rewarding position where I can leverage my communication and project management skills to drive efficiency.

Skills

● Strong Communication ● Project Management ● Customer Relations ● Process Improvement

● Problem-Solving ● Collaboration

Work Experience

Control Clerk United States Treasury – Internal Revenue Service

Holtsville, NY February 2010 - Present; Full Time

Providing critical frontline support for the Examination Operation through a variety of administrative and procedural duties including:

●Incoming/outgoing mail sort and classification,

●Electronic case management,

●Data transcription,

●Development of training materials,

●On-the-job instruction,

●Process improvement and quality review,

●Maintenance of crucial business records,

●Preparation of inventory reports,

●Verification of record shipments,

●Digitalization efforts, and

●Deskside support for computer and peripheral issues

Notable accomplishments include spearheading efficiency efforts within the business unit, reducing overall case lifetime, and error correction.

Business Office Assistant Stony Brook University

Stony Brook, NY September 1999 – February 2010; Full Time

Responsible for managing the day-to-day operations for a major university business office, including:

●Maintaining supply inventories,

●Procurement and scheduling,

●Record keeping,

●Providing customer support via email, telephone, mail, and fax,

●Radio dispatch for on-site service providers, and

●Meeting facilitation

Education

SUNY Suffolk County Community College

Currently Pursuing Associate of Science in American Sign Language (ASL) Studies

Centereach High School

High School Diploma, 1995

Job-Related Honors and Awards

Annual Employee Performance Award 2022, 2023, 2024

Letter of Appreciation (2024)

Numerous informal employee recognition awards (2010-2025)

End-User Computer Skills

● Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

References

● Erika Horowitz (Professional Reference) Employer: Internal Revenue Service Phone: 631-***-****

● Sue Belmonte (Personal Reference) Employer: Self Phone: 631-***-****

Contact this candidate