Scrum Master Service Delivery

Spearhead enterprise-wide agile transformation, fostering cross-functional collaboration and

establishing innovative Scrum practices for enhanced service delivery Pioneer in digital transformation through advanced Scrum methodologies, cultivating high- performing teams and establishing sustainable agile frameworks Lead continuous improvements in loyalty program development through optimized sprint planning and enhanced team performance metrics including Sprint Velocity Implement data-driven sprint optimization strategies while guiding teams in customer engagement excellence and service delivery refinement Lead agile adoption; boost CRM delivery cycles; integrate messaging tools; enhance customer engagement

Mentor teams; improve CRM communication; streamline sprint planning; ensure high-impact feature delivery and enhance productivity, ensuring a supportive and engaging work environment

Implement cross-functional methods; establish data-driven ceremonies; optimize team performance

Foster cross-functional team synergy through targeted mentorship programs, knowledge sharing initiatives, and agile practice standardization Analyze team dynamics to identify improvement areas, leading to optimized workflows and enhanced project outcomes

SABIA IMTHIYAS CSPO., CSM.

SUMMARY

Product Owner and Scrum Master with over two decades of experience in agile delivery leadership land strategic product development, driving significant improvements in CRM delivery cycles and customer engagement. Committed to fostering a collaborative and efficient project environment, continuously advancing integration methodologies for superior service delivery, leveraging innovative frameworks to enhance team performance and deliver impactful solutions. WORK EXPERIENCE

Chief Scrum Master, Liazzen Technologies Corporation Jan 2023 - Present Led agile ceremonies and sprint planning for Zapotec e-commerce platform, streamlined development cycles, and optimized team velocity through data-driven retrospectives to enhance team collaboration and productivity

Facilitated cross-functional team coordination, removed impediments, and enhanced sprint deliverables while maintaining Open API integration standards Orchestrated successful product releases by implementing robust risk management strategies and establishing clear communication channels across departments Cultivated high-performing development culture through effective conflict resolution, team empowerment, and continuous improvement initiatives Established data-driven retrospective frameworks to optimize sprint velocity and enhance team performance metrics, resulting in improved development cycles Reduced project delivery time by optimizing sprint planning and execution Streamlined communication between cross-functional teams, ensuring project alignment. Monitored project progress, delivering consistent and measurable results Aug 2019 - Jan 2023

• Newark, Delaware. United States • 302-***-**** • **************@*****.***

• LinkedIn: www.linkedin.com/in/sabia-imthiyas-csm-cspo-068258355 Fortuna CRM

Scrum Master, Liazzen Technologies Corporation Zepotec Ecommerce EDUCATION

Master of Business Administration - MBA

University of Mysore

Data Science & Business Analytics

Jun 2024 - Pursuing

ADDITIONAL INFORMATION

Tools: Jira, Figma, Miro, Confluence, Persona, Rational Team Concert, Mural, Rally, VersionOne, MS Projects Technical Skills: Project Management, Scrum, Agile Product Development, SAFe, Waterfall Certifications: Certified Scrum Product Owner(CSPO), Certified Scrum Master (CSM) Work Permit: EAD valid till Dec 2029

Bachelor of Arts - BA

JUSTICE BASHEER AHMED SAYEED COLLEGE FOR WOMEN

English Literature

Jun 2000 - May 2003

Led banking platform modernization for 272 releases, enhancing system architecture and compliance. Developed strategic product roadmaps for core banking, driving operational efficiency. Managed stakeholder alignment with business objectives, ensuring seamless development coordination.

Analyzed complex financial workflows to streamline banking operations, resulting in enhanced system performance and user satisfaction

Unified diverse stakeholder requirements through effective product ownership, balancing technical constraints with business priorities

Delivered substantial platform improvements through iterative development cycles, strengthening core banking capabilities and market position

Orchestrated comprehensive banking platform transformation through 272 releases, establishing robust system architecture while maintaining regulatory compliance Fostered strategic alignment between technical teams and business stakeholders, translating complex requirements into actionable development priorities Evaluated user feedback to inform product enhancements, leading to improved functionality and a noticeable increase in customer engagement.

Oversee cross-team coordination and adjust roadmap targets; negotiated vendor contracts to reduce costs and enhance delivery flow.

Senior Product Owner, Impact Technologies Lunar Platform R171-R272 May 2012 - Aug 2019 AWARDS/ACTIVITES

Received the "Going the Extra Mile" Award for the outstanding performance and going the extra mile in managing the product development of Fortuna platform and Open API Neptuna, Liazzen Technologies Corporation, 2025

Received the "Employee of the Year" Award for the quality performance through out the year 2022, Liazzen Technologies Corporation, 2022

Received the ”Wonderful Outstanding Worker” award for the year 2018 for the outstanding contributions in the release 119 of Lunar product. Impact Technologies, 2018 Submitted a white paper “Agile Product Development”, Liazzen Technologies Corporation, 2025 Submitted a white paper “Scrum Distilled”, Liazzen Technologies Corporation, 2019 Product Owner, Impact Technologies Lunar Platform R120-R170 Apr 2009 - Apr 2012 Senior Business Analyst, Impact Technologies Lunar Platform R72-R119 Apr 2008 - Mar 2009 Business Analyst, Impact Technologies Lunar Platform R36-R70 Apr 2007 - Mar 2008 Technical Writer, Impact Technologies Lunar Platform R18-R35 Apr 2005 - Mar 2007 Junior Technical Writer, Impact Technologies Lunar Platform R8-R17 Feb 2004 - Mar 2005 Technical Writer-Intern, Impact Technologies Lunar Platform R3-R7 Jul 2003 - Jan 2004

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