Technical Support Information Technology
Resume:
Belinda Adornetto
Northfield, OH *****
******@***.***
WORK EXPERIENCE
Sports-book Ticket Writer
MGM RESORTS INTERNATIONAL - NORTHFIELD, OHIO
February 2022 to Present
Write and cash in sports tickets at the casino for bettors.
Educate customers on sports betting. Explaining how to bet and how to read the odds
Technical Support Representative
FARMERS INSURANCE INDEPENDENCE, OHIO
February 2016 to September 2021
Troubleshoot all aspects of computer issues within Farmers agents software/hardeqre
Support Center Analyst
MODIS INTERNATIONAL INDEPENDENCE, OHIO
June 2015 to February 2016
Contract Position
Provided phone and remote technical support for Bristol West Insurance (Farmers Insurance) agents.
Trouble shoot Hardware/Support of Software and Hardware
Information Technology Specialist
ALEGO, INC INDEPENDENCE, OHIO
December 2014 to February 2015
Information Technology Professional - Contract Position
Upgraded OnBase version 12 to 14. Was the contact point person between Emerson Hospital and Hyland
Software.
Office Assistant
WESTERN RESERVE INTERIORS, INC
March 2013 to November 2014
Completed and submitted internal financials for the company.
Supported their computer system.
Assisted Office Manager with her responsibilities and stepped into her role when she was out of the office.
Independent Contractor
VERIZON WIRELESS ENGINEERING DIVISION,
ALLEGO, IN
July 2010 to December 2012
Assisted the Radio Frequency Engineers in all aspects of their roles. Managed Repeaters, Manually
Inspected Roof Antennas throughout Cleveland and Akron areas. Managed repeater projects. Order T1
lines, Ethernet Backhaul lines.
Information Technology and Accounting and Bookkeeping Instructor
TECHSKILLS, INC
October 2005 to July 2010
Trained students within various IT and Bookkeeping programs of their choice so that they could pass
Certification examination exams
Promoted to Director of Career Services
Worked with local businesses to get students internships in their field and also employment in their field
of choice.
EDUCATION
COMPUTER SCIENCE ASSOCIATE DEGREE
Kent State University - Twinsburg, OH
January 2004 to May 2007
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