Help Desk Customer Service
Resume:
JUSTIN P. CARILE
Torrington, CT 06790
*************@*****.***
SUMMARY
Over twenty years of experience in a retail and or customer service environment
Ability to follow through with tight deadlines to accomplish goals and sales
Knowledgeable of efficient inventory control and sales floor stocking
Ability to learn and adapt to new environments quickly
Knowledgeable of multiple computer operating systems including point of sales and inventory control systems.
PROFESSIONAL EXPERIENCE
Wipro/ProHealth
December 2024 – May 2025
Help desk/Customer Support
Phone Support
Provide level 1 Help Desk user/software support by investigating user problems, identify the source: determine possible solutions; tests and implement solutions
Provide Help Desk Support for there best course of action, it could be calling an ISP, or Writing up a Service Now ticket to another department, to It being an outage that has to be sent it to get investigated.
Vetting Outage tickets and ticket escalations, before they get sent in
Trouble Shooting window, 10 and 11
setup or troubleshoot android and apple phones
Troubleshooting office 365
Troubleshooting hard phones and computer equipment and peripherals
Tech Mahindra /Aetna / CVS Hartford, CT
October 2018 – March 2022
Help Desk / Integrated Enterprise Infrastructure / OC-SPOC
Phone Support
Provide level 1 Help Desk user/software support by investigating user problems, identify the source: determine possible solutions; tests and implement solutions
Provide Help Desk Support for there best course of action, it could be calling an ISP, or Writing up a Service Now ticket to another department, to It being an outage that has to be sent it to get investigated.
Vetting Outage tickets and ticket escalations, before they get sent in
Trouble Shooting windows 7, 10 and 11
setup or troubleshoot android and apple phones
Troubleshooting office 365
Troubleshooting hard phones and computer equipment and peripherals
Sutherland Global, Syracuse, NY, Work from home Torrington, CT
May 2016 – February 2018
Customer Service / Technical Support – For Optimum
Received incoming calls and answer questions about billing, promotions, and customers service level
Upgrade customers service
Technical support over the phone
Scheduled appointments
Verify that all customers information is up to date
Adams/IGA, Watertown, CT
April 2015 – September 2015
Pricing/Receiving Clerk
Verified all incoming merchandise from vendors based on invoiced paperwork
Notified company and vendor of any discrepancies to be adjusted in all inventory systems
Cross checked that all promotional items were properly tagged by the date of sale
Ran weekly and monthly reports for coupons used and sale items based on department
Worked with other department managers to ensure their department was properly tagged
Kmart, Torrington, CT
July 2014 – December 2014
Hardlines Associate
Assisted customers with any questions while providing exceptional customer service
Set up and retrieved layaway plans for customers
Processed and stocked inventory based on our weekly store delivery on to sales floor
During the “going out of business” process, I was in charge of selling all store fixtures
Maintained my department clear of any clutter or misplaced inventory
Advantage Sales & Marketing, Multiple Cities, CT
July 2013 – February 2014
Reset Team
Assigned to Price Chopper to reset all of their plan-o-grams
Removed all old inventory that doesn’t pertain to the new design
Ensure that all Price Choppers were had generalized plans
Followed a strict deadline to ensure that all locations had their designs up at the same time
Target; Torrington, CT
July 2007 – July 2013
Sales Associate
Provided customer service in the electronic and sportswear department
Cross trained and assisted as a backup receiver
Processed returns, customer inquiries, and price changes based on weekly specials
Placed new inventory on the sales floor based on inventory counts and checks
Built and stocked the floor with bicycles
EDUCATION
Computer Electronics Degree Goodwin Institute Waterbury, CT
High School Diploma, Graphic Arts Oliver Wolcott Technical High School Torrington, CT
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