Customer Service -Customer

Chethan Naik

Date of birth: **/**/**** Nationality: Indian Gender: Male Phone number:

+91-709******* (Mobile) Email address: **************@*****.*** Address: Mudoori, Haladi, kundapura, 576222, Karnataka, India (Home) WAITER – 20/11/2024 – 12/07/2025

- welcome and greet the guest .

- order taking and serve the guest

-upselling

- customer satisfaction

Address Chikkamagaluru, Chikkamangaluru, India

F & B CAPTAIN – 02/02/2022 – 30/09/2024

- Supervised and coordinated the activities of the waiter staff to ensure efficient service and compliance with restaurant standards.

- Managed guest seating arrangements and resolved customer complaints to enhance dining experience.

- Collaborated with kitchen staff to ensure timely and accurate order delivery.

- Trained and mentored new waiters on customer service protocols and menuknowledge. Implemented health and safety regulations to maintain a clean and safe

dining environment.

-Customer Service

Maintained detailed records of customer preferences and feedback to tailor service and improve guest satisfaction.

-Team Leadership

Monitored inventory levels and communicated supply needs to management. Address Goa, Goa, India

INDUSTRIAL TRAINEE – 19/08/2021 – 18/12/2021

- Gained hands-on experience in customer service by welcoming guests and taking orders under supervision.

- Collaborated with kitchen and service staff to ensure timely and accurate delivery of orders. 01/06/2018 – 30/04/2021

B.SC HOSPITALITY MANAGEMENT Laxmi Memorial College Of Hotel Management Address Mangalore

WORK EXPERIENCE

THE DECK – MALE', MALDIVES

RIVERMIST RESORT – CHIKKAMANGALURU, INDIA

MARIOTT RESORT AND SPA – GOA, INDIA

EDUCATION AND TRAINING

01/06/2016 – 30/04/2018

HIGHER SECONDARY SCHOOL Higher secondary school haladi Address Haladi

01/06/2013 – 30/04/2016

SECONDARY SCHOOL Secondary school haladi

Address Haladi

Mother tongue(s): KANNADA

Other language(s): ENGLISH HINDI KONKANI

Customer service Team Leadership Training and mentoring Comunication skills Buffet management LANGUAGE SKILLS

SKILLS

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