Project Manager Technical Support
Resume:
MILFRED ELLARD
Douglasville, GA 30134
********@*****.***
SUMMARY
IT professional with expertise in IT management, Warehouse Management System implementation, providing technical support for Apple and Windows desktops, laptops, peripherals, handheld devices, applications and mobile devices. Background includes programming, network administration, PC repair, software development, and quality assurance. A relationship builder with a collaborative style and strong communication, analytical and problem-solving abilities who is seeking a challenging role within a diverse, dynamic, and forward-thinking organization SKILLS
Hardware
Zebra RF devices, portable and desktop printers,Windows PC, Servers, and Laptops Apple, Desktops, Laptops, and mobile devices IBM AS/400 Avaya VOIP & analog phone systems Polycom VOIP phones and video conferencing systems Symbol mobile computers and printers Canon, HP, Ricoh, Xerox, and Dell printers
Dell/Wyse thin clients Google Chrome devices Cisco VOIP A/V devices, and WMS administration Software
Antivirus Anti-spyware Adobe Acrobat Adobe Photoshop Active Directory Altiris Remote Agent AutoCAD
Dameware Remote Control Citrix Remote Desktop Google Suite Microsoft Office Suite
Windows Print Management Windows Remote Desktop Lotus Notes Okta ServiceNow Workday Slack Zoom
Google Meet/Duo Skype for Business ServiceNow Manhattan Associates WMS MAPICS Infor Cloudsuite WMS Operating Systems
MS Windows Windows Mobile Windows Server IBM OS/400 Apple iOS and OSX Android OS Networking Technology
CAT5 & CAT6 cabling Wi-Fi setup & security Microsoft Exchange DNS SMTP TCP/IP A/V, video conferencing, and VOIP setup and maintenance
Programming Languages
ASP.net HTML ILE Java JavaScript CL/CLLE RPG, RPGLE, RPG II, RPG III, RPG IV, RPG/400, RPG-Free
SQL
WMS Applications
JDA (Blue Yonder) Infor Cloud WMS Manhattan WMS MAPICS EXPERIENCE
System Implementation Analyst GXO Logistics Lithia Springs, GA Remote May 2021 - present
● Providing Superuser support for Blue Yonder (JDA) users in multiple locations in US and globally.
● Assist with equipment deployment, configuration, setup, and testing, troubleshooting
● Conduct end-user training
● Conduct pre-implementation application testing for new sites.
● Creation and maintenance of user accounts
● Subject matter expert for configuration and deployment of all related devices WMS Administrator StockX, LLC Remote
October 2020 to March 2021
● Worked with the Warehouse Management System team during phase one of the implementation of Infor Cloudsuite WMS application in several domestic and international warehouse locations. IT Engineering Manager Wayfair, LLC McDonough, Georgia September 2019 to July 2020
● Managed a team of up to 8 IT Engineers who were responsible for maintaining the IT infrastructure, hardware, applications, user accounts, and mobile devices.
● Developed metrics reports from date In ServiceNow for managers and technicians
● Served as the assistant to the regional manager in oversight of locations in Georgia and Florida Desktop Support Supervisor Tory Burch, LLC McDonough, Georgia April 2017 to September 2019
● Led a team of 2 technicians in the setup of all of the PCs, laptops, thin clients, mobile computers, Polycom IP phones, HP, Xerox, videoconferencing, and Zebra printers for the startup of a 752,000 square foot distribution center
● Assisted with the training of distribution center personnel in the proper use of IT equipment and software.
● Resolved A/V, and telephony issues
● Served as the point of contact for vendors, contractors, and distribution center management.
● Managed daily tasks, assignments, scheduling, and time off.
● Assisted with the management of Active Directory and AS/400 user profiles.
● Assisted with the resolution of issues within Manhattan Associates WMS software Infrastructure Technician II RR Donnelley & Sons / Donnelley Financial Solutions Atlanta, Georgia July 2010 to February 2017
● Primary support of desktops, servers, network, telephony systems, software, mobile and print devices for as many as 200 users in a single location in Georgia, Florida, Tennessee, North Carolina, and South Carolina.
● Kept assigned tasks queue low, and maintained the measurable metrics for assigned sites within accepted parameters.
● Rotated on-call support for all locations throughout Florida, Georgia, North Carolina, and South Carolina. Desktop Support Technician II Metropolitan Atlanta Rapid Transit Authority Atlanta, Georgia September 2008 to February 2010
● Provided primary support for the executive management team, transit police, and engineering departments.
● Operated audio/visual equipment for on-site and remote executive board and committee meetings.
● Provided hardware, software, and network connectivity support throughout the authority as needed.
● Resolved TCP/IP, DNS, network printing, and internet connectivity issues. EDUCATION
Certificate of Completion, Computer Systems Programming Computer Learning Center Anaheim, California
Curriculum consisted of COBOL, RPG, and C programming. Earned distinction for perfect attendance.
Associate of Arts, Architectural Drafting
Associate of Science, Computer-Aided Architectural Drafting Los Angeles Trade-Technical College Los Angeles, California Studies focused on the process of creating construction documents, structural design and engineering, and HVAC design.
CERTIFICATION
CompTIA A+ certification February, 2010
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