Risk Analyst Customer Service
Resume:
Mark Alvin D. Ramos
** * ***** **. ***** Park Village Cainta, Rizal
******************@*****.***
Objective
To find a job which further enhance my professional growth and experiences
Within a company that promotes a career-oriented environment.
To be able to join a company that promotes excellence and professional growth among
Its employees, thus, enabling me to fully maximize my potentials and help me build a career
That is based on continues development in my selected field.
Employment History
Company: Radius Global Solution
Position: Credit bureau analyst
Address: 27 floor IBM Plaza Building Eastwood ave. Building, Eastwood City Cyberpark Bagumbayan, Quezon City
- Reviewing internal system of records and data received from each credit bureau, including Transunion, Equifax and Experian.
- Understand the data flow between different risk system and suggest improvements when required.
- Complete regulatory and internal reporting.
- Performing credit bureau reporting validation and exceptions.
- Analyzes data to verify information and uncover fraud.
Company: Ubiquity Manila (June 2022 - June 2024)
Position: Risk Analyst
Address: 2nd flr 1800 Eastwood ave. Building, Eastwood City Cyberpark Bagumbayan, Quezon City
- Read and analyze financial data, review financial statements, and research market trends.
- Identify potential risks and their likelihood and impact on a project.
- Implements Regulation E and Regulation Z for Electronic Fund Transfer Act and protects consumers in electronic fund transfers (EFTs) and Truth in Lending Act and protects consumers from unfair practices in consumer credit products.
Company : Concentrix ( Dec 2021 - July 2022)
Position : Travel Agent
Address : EXXA building Bridgetown Pasig City
- Help customers plan and arrange their travel, including flights, hotels, and other activities.
- Offer advice on destinations, local attractions, and travel costs.
- Create itineraries for customer that include transportation, lodging, activities.
- Make reservations for travel, hotels, rental cars, and special events.
- Address any issues that arise during the trip, such as flight or hotel cancellations, delays, or conflicts.
- Promote destinations, tour packages, and other travel services.
Company: Sequential Technology International – Philippines (Aug.03, ‘20-Jul.10 ‘21)
Position: Customer Service Representative
Address: 8F Ecommerce Plaza Building 1, Garden Road Eastwood City
Cyberpark Bagumbayan, 1110 Quezon City, Philippines
- Assisting customers with purchasing products and services, features, accessories, and bill payments.
Company: Keywords Studio MANILA (Nov.9, ’19-Jan 9. ’20)
Position: Player Support Agent
Address: 5/F Technopoint 2 Bldg. No 1 Julia Vargas Avenue Brgy. Ugong
Pasig City, Philippines 1604
- Respond to player questions and queries in a timely manner through email.
- Troubleshoot and resolve player issues, such as lost accounts or gameplay-related queries.
- Explain game features and functionality to players.
- Analyze trends in player feedback and bugs to understand player needs.
Company: Hinduja Global Solution (Sept.’18-June ‘19)
Position: Technical Support Representative
Address: 5th flr HGS Corp. Offices,1800 Eastwood ave. Building, Eastwood City Cyberpark Bagumbayan, Quezon City
- Responsible for providing technical support and troubleshooting for customers via phone calls.
- Handle inquiries regarding product issues, guide users through step-by-step solutions, and ensure a high level of customer satisfaction.
Company: Sitel (Oct. 2015 – Jan. 2016)
Position: Customer Service representative
Address: Wynsum building, Emerald st. Ortigas pasig, City Philippines
- Welcoming customers, answering questions, and providing product information.
- Helping customers find products, making recommendations, and processing payments.
- Understanding and promoting sales, promotions, and loyalty programs.
Company: Bistro Malones (BB) Sdn Bhd Chaswood Resources (2014-2015)
Position: Senior Server
Address: Level 3 Pavilion shopping mall Jalan bukit bintang Kuala Lumpur, Malaysia
Company: Modern Asian Diner (M.A.D) (Oct.2014-Mar.2015)
Position: Captain
Address: Jalan Genting klang Kuala Lumpur, Malaysia
Company: Khadijah’s Kitchen Sdn Bhd. Kuala Lumpur, Malaysia (Feb.-Aug 2014)
Position: Supervisor
Address: PV128 jalan genting klang Kuala Lumpur, Malaysia
Company: Maison Francaise French Restaurant (2013-2014)
Position: Bartender
Address: Jalan changkat kiapeng Kuala Lumpur, Malaysia
Company: TGIFridays Chaswood Resources Sdn Bhd (2012-2013)
Position: Bartender / Server
Address: Level 6 Pavilion KL Shopping Mall Jalan bukit bintang, Kuala Lumpur, Malaysia
Company: Bistro Malones Chaswood Resources Sdn Bhd (2010-2012)
Position: Senior Bar and Floor staff
Address: Jalan Stesen 5,Sooka Sentral, KL Sentral Kuala Lumpur Malaysia
Company: Italiannnies Restaurant Chaswood Resources Sdn Bhd (2010)
Position: Server
Address: Empire Mall Subang Petaling jaya, Kuala Lumpur Malaysia
Company: Caffe Mania Sdn Bhd (2014)
Position: Part time Barista
Address: ikon mall, Taman Connaught Cheras,Kuala Lumpur, Malaysia
Seminar
Coach Seminar Chaswood Resources Sdn Bhd. 2011
New Store Opening (NSO) Seminar Chaswood Resources Sdn Bhd. 2012
Skills
Capable of using POS system
Driving (Manual/Automatic)
Good in oral and communication skills
Computer literate, MS Word, Internet Applications
Cooking
Education Background
Tertiary : Humanitas Training Center (International)
HRM Antipolo City
College : AMA computer college
Marcos Hi-way Cainta Rizal
Secondary: Living hope Christian school
Vista verde village Cainta Rizal
1999-2003
Primary: Karangalan Elem School
Karangalan Village Cainta Rizal
1993-1999
Personal Data
Date of Birth: October 29, 1984
Place of Birth: Manila
Civil Status: Single Nationality: Filipino
Character References
Navin Singh
General Manager
Bistro Malones (BB)
Level 3 Pavilion KL shopping mall, jalan bukit bintang Kuala Lumpur, Malaysia
*******@********.***.**
Ma. Lizaross Aquino
Japanese Specialist
Sutherland Phil
John Michael Aquino
Supervisor
Concentrix
UP Town
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