Call Center Customer Service
Resume:
VERNETA CLAIBORNE
Crystal Springs, MS *****
******************@*****.***
Experienced Call Center Team Lead well-versed in managing customer calls in fast-paced settings by utilizing strong listening, communication, and prioritization skills. Superior trainer and mentor with several years of experience. Experienced call center professional trained in insurance policies, plans and coverage limitations. Remains calm and level-headed in fast-paced environments. Solves problems independently and teaches providers to use electronic systems. High-performing and systematic with excellent organizational and analytical abilities with focus on promoting loyalty. Innovative professional with many years of call center experience. Known for customer service skills to provide leadership and encouragement to co-workers and team members. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Customer Service
Sales
Empathy
Cashier
Technical
Problem-Solving
Team Work
Call Center
Call Center Customer Service
Outbound call center operations
Call center operations experience
12/2022 to 11/2023
ALORICA
Call Center
Managed daily operations of the call center including scheduling, staffing, and performance management of employees.
Tracked call center performance metrics such as average handle time, abandonment rate. Monitored call center performance metrics and provided guidance on improvements needed. Created reports on call center metrics such as average handle time, abandonment rate, and first-call resolution rate.
05/2011 to 05/2022
JOB CORPS
Sales Trade
11/2020 to 02/2021
(TELETECH) - HEALTHCARE SOLUTIONS
Englewood, CO
Customer Service Representative
Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. 03/2016 to 10/2019
DALLARS GENERAL
Cashier
Helped customers by ringing up items and providing excellent customer service HIGH SCHOOL DIPLOMA 05/2011
CRYSTAL SPRINGS HIGH SCHOOL, Crystal Springs, MS
SUMMARY
SKILLS
EXPERIENCE
EDUCATION
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