It Support Entry-Level

MARVIN DELABRA

Chicago, IL **********@*****.***

Entry-level IT support and systems administration professional with hands-on experience supporting enterprise environments, compliance audits, and internal IT operations. Skilled in server management, user support, network configuration, and system documentation. Building advanced technical skills through Linux-based home lab projects and preparation for CompTIA A+ certification.

TECHNICAL SKILLS

Operating Systems: Windows, Linux (Ubuntu, Debian), macOS Networking: TCP/IP, DNS, DHCP, Firewall Rules, VPN Configuration (WireGuard, OpenVPN), Cisco Meraki, SSH Systems & Virtualization: VirtualBox, Hyper-V, VMware, Proxmox, Unraid, QNAP/Synology NAS Remote & Device Management: AnyDesk, TeamViewer, Microsoft Intune, JAMF IT Tools: Google Workspace, Microsoft 365, Ticketing Systems (Zendesk, Jira, Freshdesk), POS systems Languages: English, Spanish

CERTIFICATIONS

CompTIA A+ (In Progress) - Expected Completion July 2025 WORK EXPERIENCE

IT Compliance Analyst

Lettuce Entertain You Enterprises Sep 2022 – Sep 2023

• Supported the organization's successful transition from PCI DSS Level 3 to Level 1 compliance across 120+ restaurant locations and multiple brand divisions.

• Collaborated with VikingCloud and internal legal teams to negotiate and secure a three-year compliance services contract, ensuring long-term audit support and regulatory alignment.

• Conducted compliance audits across all locations, assessing POS systems, access controls, and network configurations against PCI DSS requirements.

• Documented IT security policies, user access procedures, and audit evidence for multiple brands, standardizing internal compliance processes.

• Assisted in the initial year of full PCI Level 1 audit preparation, supporting vendor coordination, evidence collection, and compliance reporting across enterprise environments. IT Administrative Assistant

Lettuce Entertain You Enterprises Oct 2021 – Sep 2022

• Supported the IT department by coding and processing invoices for hardware, software, and service vendors.

• Tracked IT assets including POS systems, laptops, mobile devices, and networking equipment across 100+ restaurant locations.

• Provided basic technical support for internal staff, assisting with hardware troubleshooting, mobile device setup, and account management.

• Coordinated escalations with the help desk and assisted with documentation updates for internal IT procedures.

• Assisted in procurement activities by communicating with vendors, gathering quotes, and tracking orders. Server / Food Runner / Busser

Lettuce Entertain You Enterprises Nov 2015 – Mar 2019

• Delivered high-quality customer service in a fast-paced, multi-concept restaurant environment.

• Collaborated with front-of-house and kitchen teams to ensure smooth operations and a positive guest experience.

• Adapted quickly to new workflows, technology systems, and customer needs across different restaurant concepts.

PROJECTS & HOME LAB EXPERIENCE - (2023 - Present)

• Home Lab Deployment: Built and maintain personal servers using Proxmox and Unraid with QNAP/Synology NAS for storage. Host self-managed web services and containerized applications with Docker on Linux-based virtual machines.

• Raspberry Pi Projects: Designed automation and networking projects on Raspberry Pi using Bash and Python scripting within Linux environments.

EDUCATION

City Colleges of Chicago — Associate of Science (A.S.), Computer Science May 2022 Chicago, IL

GPA: 3.8 Dean’s List 2021–2022

Relevant Coursework: System Administration, Technical Support, Programming Fundamentals, Operating Systems

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