Human Resource Resources

C. YVONNE MARSHALL

******@*********.*** 302-***-**** Clayton, DE 19938

Summary - Diligent professional with 20+ years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical ability. Excellent people skills working in Teams and especially Cross Functional Teams.

Skills - Core competencies include management of staff, human resource ability, business acumen, consultation, critical thinking, technological skills, problem-solving, evaluation, communication, MicroSoft 365, MUNIS, PeopleSoft HRIS, and relationship building.

Experience

Computer Aid Inc (CAI) Allentown, PA

Assigned to New Castle County

Functional Analyst

5/1/2021 - 10/1/2023

Subject Matter Expert for HRIS and Benefits.

Data Analysis performed on data for conversion.

Clear and concise Communications.

Developed training materials for Change Management issues and conducted training sessions on proposed implemented systems and applications.

Gathered and developed Business Requirements and Procedures for Team.

Assisted with HR and Benefits normal updates and processes. Maintained detailed documentation of technical specifications, processes and project timeline.

State of Delaware, Delaware Health and Social Services New Castle, DE

Human Resources Manager

11/2017 - 07/2019

Ensured compliance with federal, state and local employment laws.

Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.

Managed a statewide staff of 50+ employees providing full cycle recruitment, employee relations, compliance, performance management, compensation, benefits, training, workforce development, and developing and implementing HR policies. HR, Benefits, Workers' Compensation, Leave of Absence, Timekeeping, Training. and Pension transactions.

4,000 union and non-union employees providing staffing for statewide services with traditional scheduling as well as 24/7 scheduling.

Developed compensation packages that are competitive yet cost effective for the especially hard to fill positions.

Professional human resource consultation for the entire scope of human resource functions that support the business operations, mission and objectives. administering all human resource functions, through management staff, of one or more of the most complex agencies with significant 24/7 operations such as hospitals, and significant oversight of labor relations functions and/or training functions. Administers human resource functions through Human Resource Management staff.

Decisions on human resource matters as top human resource expert, including significant 24/7 operations and labor relations issues. Developed methods for evaluating the effectiveness and compliance of all assigned human resource functions including labor relations and/or training functions.

Served on numerous committees at the State level providing information to be used at the agency level.

State of Delaware, Office of Management and Budget Dover, DE

Strategic Information Systems Manager

02/2005 - 05/2013

Responsible for developing, planning, organizing, staffing, budgeting and directing a statewide Management Information System which crosses multiple jurisdictions and branches of government. Coordinates and directs the development, implementation and execution of a Management Information System that meets the strategic objectives of the State government.

Responsible for an annual budget that provides for the maintenance, development and technology necessary to support a statewide integrated Management Information System.

Responsible for the direct supervision of professional "knowledge" workers for statewide oversight and coordination of management resource information.

Administrative level management class giving the leadership and technical ability to develop, implement and support a statewide informational asset. Significant responsibilities are the design or technical oversight for the design of inter-departmental networks and software applications.

Provided managerial focus for informational resources of critical importance to agencies and to ensure proper development, enhancement, maintenance and implementation of those informational resources.

Organized, staffed, budgeted and directed a statewide strategic Management Resource Information System.

Established long and short-term goals to meet strategic aims of an integrated statewide automated information system.

Monitored and evaluates system requirements to meet established goals and aims.

Developed, planned, and implemented major software enhancements and applications.

Oversaw the training and development of staff and agency personnel on the technical procedural use of system information.

Developed project planning policies and procedures for statewide use.

Implemented special projects, responding to various requirements for information not otherwise provided by current system capabilities.

State of Delaware DE

Human Resources Manager

06/1996 - 02/2005

Managed multiple human resource functions through Human Resource Supervisors and Manager staff, including supporting significant 24/7 operations such as hospitals.

Education and Training

Delaware State University Dover, DE Master of Science in Social Work 1995

Ranked in Top 10% of class.

46 Credit hours toward master’s in social work.

Wilmington University Dover, DE Bachelor of Science in Behavioral Sciences and Human Resources 12/1993

Dean's List.

4.0 GPA.

Focus on Behavioral (Psychology), Human Resources, Labor Relations, and Supervision. There was no HR program available, so I designed my own.

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