Customer Service Data Analyst

VIKHITHA M.

Princeton, TX *****

945-***-**** ️ ***************@*****.***

Professional Summary

Detail-oriented data and analytics professional with a foundation in software QA and customer service, now seeking to transition into a data analyst or reporting-focused role. Skilled in relational databases, data visualization, reporting systems, and performance optimization. Adept at working with internal stakeholders, interpreting metrics, and driving strategic insights through analytics. Proven ability to manage processes, communicate results, and support product development with data-driven decisions.

Professional Experience

Customer Service & QA Intern

Wipro – Remote Mar 2022 – Nov 2022

Supported internal client data inquiries, resolving technical and product-related issues promptly.

Created structured reporting and documentation for issue tracking, bug reporting, and analysis.

Collaborated with cross-functional teams to troubleshoot problems and identify system improvements.

Educated peers on QA protocols and contributed to product support documentation.

Conducted backend data validation using SQL and command-line tools, ensuring accurate functionality and reporting.

Developed test cases and analytical reports to support technical and product teams.

Independent Data/QA Project

Remote Self-Directed

Led a data-focused project simulating real-world reporting tasks using MySQL and manual QA methods.

Created test plans and structured findings reports to document and validate app functionality.

Interpreted user behaviors and provided actionable recommendations to improve UX and data accuracy.

Technical Skills & Tools

Data Analysis & Reporting: SQL, Excel (Pivot Tables, VLOOKUP, SUMIFS), MySQL

Visualization Tools: Google Looker Studio (Data Studio), Tableau (basic knowledge)

Data Warehousing: Familiarity with structure and purpose, willing to deepen expertise

Ad Technology: Basic understanding of Google Ad Manager and digital campaign metrics

Programming & Scripting: HTML, CSS, AngularJS, NodeJS

Operating Systems: Windows, macOS, Linux

Soft Skills: Strong communication, analytical thinking, process ownership, problem-solving

Education

Bachelor of Science in Computer Science

Osmania University – Hyderabad, Telangana

Graduated: September 2021

Relevant Capabilities & Strengths

Hands-on experience supporting internal reporting and QA testing

Quick learner with a strong aptitude for data tools and systems

Confident communicator, experienced in training and presenting technical info

High attention to detail and process accuracy

Collaborative team player with independent execution skills

Committed to continuous improvement and professional growth

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