Desktop Support Entry-Level It
Resume:
Marshaun Hoskins
*************@*****.***
Professional Summary
Seeking an entry-level IT role to leverage my associate’s degree knowledge in network security, threat analysis, incident response, and desktop support to proactively identify and mitigate cyber risks, contributing to a robust security posture within an organization.
Skills
- Detail Oriented, Make effective judgment choices, Ability to plan and improve workflow, Take action to solve problems, Adaptability to changing work demands
Education
8/2021 - 1/2025
Associate in Applied Science (AAS) in Cybersecurity
Maricopa Community College
Professional Experience
ASU’s Watts College IT Intern
10/2024 - 01/2025
- Responded to work order tickets from ServiceNow requests regarding technical assistance and finished them in a timely manner
- Installed and upgraded software on personal and university computers while establishing a connection to the network
- Imaged new computers with the latest software for consistent configurations
- Relocated computers and peripheral equipment
- Wiped and cataloged equipment for surplus
- Maintained and updated inventory of Watts College IT devices
- Assisted with the rollout of Windows 11 and the decommission process of outgoing units
Rental Service Lot Attendant, San Tan Ford
11/2023 - 1/2024
- Inspected vehicles for stains, debris, and damages and reported to the lot manager
- Transported customers and dealership personnel as needed
- Kept the vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards
- Returned vehicle keys to the appropriate area
- Maintained building and grounds as needed
- Applied stickers to vehicles with appropriate forms and frames
- Properly washed and gassed inventory
- Accurately stocked in vehicles and reported updated inventory to the proper personnel and management
Retail Sales Associate, Best Buy
6/2022 – 11/2023
- Recommended products and solutions that meet customer needs by applying appropriate knowledge through ongoing learning and development
- Completed cashier duties for purchases, returns, and exchanges
Service Lot Attendant, Earnhardt Toyota
6/2019 - 4/2022
- Picked up and/or delivered vehicles as required
- Checked-in vehicles noting VIN number, mileage, license, fuel level, and assessed for damage
- Effectively communicated with Technicians and management to ensure the operation is appropriately cleaned, organized, and safe, including service lot while adhering to all OSHA/EPA requirements
- Ensured proper placement of all vehicles for organization and safety
- Maintained employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information
Grocery Pick-up Associate, Walmart
- Walked around the store shopping for online customers
- Thoughtfully chose the very best merchandise for valued customers
- Moved quickly to fulfill orders, worked with upcoming deadlines
- Worked cooperatively as a member of a larger team
- Learned new technology quickly, navigated changing software
- Displayed fast and friendly service for customers picking up their merchandise
- Loaded customers' items into the car with care to dispense orders and engaged them in conversation throughout the dispensing process
- Stocked products on shelves
- Ensured aisles are neat and the area is clean
Contact this candidate