Project Manager Substance Abuse

Gail Powelson **************@*****.*** • 732-***-****

Bridgewater, NJ, 08807

Areas of Expertise

Microsoft Office: PowerPoint, Excel, Word

Coaching/mentoring

Communication & Written Skills

Recovery/Addiction Knowledge

Meeting Facilitator

Technology

Leadership/Team Development

Status Reporting

Research

Record Keeping

Teamwork & Collaboration

Career Experience

Crisis Text Hotline/988 (DMHAS)

Trained Crisis Counselor Nov 2022 – present

Risk assess clients in crisis utilizing a ladder-up assessment tool to determine factors of imminent risk for suicide, self-harm, or domestic abuse

Work with clients suffering from anxiety, depression, substance abuse, and other mental/emotional issues

Build rapport with crisis clients utilizing “good contact techniques” such as active listening to identify client’s goals

Collaborate with clients in crisis Identifying coping skills, social support, and resources that utilize their strengths

Create a self-care and safety plan for crisis clients to implement after initial crisis intervention

Preferred Behavioral Health

Counselor Assistant Sept 2023-Dec. 2023

Intake Assessments for Substance abuse clients referred by the state

Administered UDS for clients

Collaborated with Case Managers providing substance abuse client information

Scheduled appointments with clients

Worked with peer recovery specialist, addiction counselors, and social workers

Documented lab results and collaborated with the labs

CCI, Chubb Insurance, Warren, NJ May 2010-Nove 2019

Business Project Manager

Managed comprehensive daily tasks; implementing project management competencies across business initiatives

Coordinated with multi-disciplinary teams across various organizational levels, ensuring effective collaboration between business working teams and assisting management

Initiated efficiencies and detected redundancies in workflows, fostering positive relationships and delivering optimal results on schedule and within budget

Oversaw and corresponded with critical stakeholders on succinct project status updates relative to milestones and potential delays while coordinating task execution

Executed risk assessments for technical and business-centric activities, providing recommendations by reviewing issue logs, action plans, scheduling, and resourcing to identify potential problems

Directed multiple projects simultaneously, utilizing traditional project management tools

Utilized Microsoft Project tools, Clarity, Lotus Notes, Quality Center, and other tools to manage daily work, preparing weekly management and milestone summaries, status reports, and recaps for projects

Generated approximately $180M on a $3.1M budget by delivering 185 projects in one year

Renowned for leading a program of Fast Track projects, bringing in $100M+ in Rate, delivering more projects, securing higher premiums, and incorporating best practices on a flat budget

Enhanced process workflow, amplifying efficiencies and reducing redundant work

Successfully negotiated terms between business and IT project managers to deliver “win-win” situations and best solutions

CCI, Chubb Insurance, Warren, NJ Jan 1996 – May 2010

IT Project Manager (IT developer)

Oversaw large teams and various project elements, including budgets, capacity planning, resource allocation, vendor relations, and matrix and portfolio management

Spearheaded web-based Business application for Employees and Producers using Matrix Management, collaborating with Vendor relations, and acting as Program Manager

Recognized as key project contributor whose contributions enabled cross-training of resources to leverage different technologies and skill sets, boosting capacity

Selected for various management roles due to advanced leadership, collaboration, communication, company-wide relationships, and technical knowledge

Compliance/Process Manager

Ensured successful production deployments while applying processes and procedures to ensure SOX compliance

Formed part of department Roadblocks to Agility team, identifying process improvements, bottleneck gaps, and opportunities to increase the quality of deliverables and decrease time to market

Led a team of 15 to 21 employees and evaluated integration performance

Division of Youth and Family Services, Trenton, NJ June - July 1995

Intern – Adoption/Records

Rutgers’s Behavioral Health, New Brunswick, NJ January - April 1995

Intern – Counselor/Teacher Assistant

Working with 3-6 yr. olds with behavioral disorders

Head Start Program, Division of Youth and Family Services, New Brunswick, NJ April - May 1995

Intern – Test Administration – Inner City Public Schools - Newark

Education

Purdue University Global

Master of Science in Health and Human Services (Magna Cum Laude GPA 4.0) Graduated: October 2022

Rutgers University, New Brunswick, NJ

Bachelor of Science in Psychology (GPA 3.9) Graduated: June 1995

Certifications/Honors

CPRS Certification

Crisis Counselor Certification

Tau Upsilon Alpha Honor Society

IT Application Programmer Certification, Chubb Institute of Technology

National Honor Society

Seminars

Leadership Development Seminar, Chubb Insurance

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