Human Resources Professional - Customer Service Experience

Tina Washington

Customer Experience Specialist

Verdigre, NE · ************@*****.*** · +1-402-***-****

Professional Summary

Empathetic and detail-driven professional with 30+ years of experience delivering exceptional support through strategic systems management, customer service excellence, and cross-functional collaboration. Adept at resolving complex issues, streamlining operations, and fostering relationships across diverse teams and clients. Known for balancing analytical insight with genuine care, creating experiences that feel both seamless and personal.

Professional Experience

Customer-Facing Systems Analyst (HRIS Focus)

Airlite Plastics – Omaha, NE

March 2022 – June 2025

Led system upgrades improving employee experience and resolving technical issues with agility and care

Created user-friendly training resources, enhancing service delivery and customer engagement

Partnered cross-functionally to support internal stakeholders and troubleshoot service-related challenges

Data & Customer Solutions Analyst

LRS Healthcare – Omaha, NE

Nov 2021 – Jan 2022

Delivered custom dashboards supporting client and team decision-making

Ensured data accuracy and seamless customer service through system audits and collaborative solutions

Customer Experience Advocate – HR Systems

Omaha Steaks – Omaha, NE

June 2018 – Nov 2021

Increased user adoption of digital tools through smart communication and intuitive platform design

Responded to team inquiries with empathy and precision, enhancing internal customer satisfaction

Monitored system trends to proactively address service needs

HR Business Partner – People & Process Liaison

Medical Solutions, LLC – Omaha, NE

Oct 2012 – June 2018

Supported over 2,000 healthcare contractors, strengthening client retention through high-touch engagement

Led recognition and role-tiering programs, improving satisfaction and career clarity

Orchestrated system upgrades ensuring data integrity and user confidence

️ Core Skills & Tools

Customer Relationship Management

Advanced Excel: Pivot Tables, Reporting, Data Visualization

Google Workspace & Microsoft Office Suite

HR Systems: UltiPro (UKG), ADP, PeopleSoft

Multitasking & Time Management

Conflict Resolution & Empathetic Communication

Training & Instructional Design

Education & Certifications

AAS in Business Administration

Nebraska College of Business – Omaha, NE

PHR Certification (Professional in Human Resources)

Valid through Jan 2028

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