General Manager Restaurant

Patrick Cleary

Patrick Cleary

** **** ****** ******

Summit Hill, PA 18250

Phone: 570-***-**** (Home)

609-***-**** (Cell)

Email: ********@*******.***

SUMMARY

Restaurant manager noted for turnaround of underperforming establishments into productive, thriving facilities. As restaurant general manager at a multi-venue beautiful mountaintop facility directed changes at a failing restaurant introducing a new concept resulting in increased overall sales by $1.7 million within a two-year period. Methods included redesigning kitchens and food storage areas, hiring and developing managers and shift leaders with concentration on customer satisfaction. Possess thorough knowledge of front and back of the house management in private and corporate environments.

CERTIFICATIONS

Serve-Safe

Hotel/Restaurant Management

Heart Saver A.E.D., Adult CPR/A.E.D./Child CPR/A.E.D. ACHIEVEMENTS

General Manager of the Year-Cracker Barrel Old Country Store, Inc. Excellence Awards for Hospitality and Guest Services- Cracker Barrel Old Country Store, Inc.

EMPLOYMENT

The Mansion House Restaurant, Summit Hill,

PA 2016-present

Re-created Brand of existing restaurant to a Foodie-Family friendly atmosphere

Implemented new plans of exposure, Web-site, Face book, Billboards Sales increase up 20% YTD

GPS Hospitality (Burger King Group), Bethlehem,

PA 2015-2016

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General Manager

Broadway Grill and Pub (The Inn at Jim Thorpe), Jim Thorpe, PA 2009-2013

General Manager, Opening Consultant, Concept Designer

•Co-created an upscale atmosphere with a value conscious perception

•Implemented both food and liquor menus with Northeast and Tourist Markets in mind

•Assisted with budget preparation and food/beverage goals

•Held regular employee trainings reinforcing sanitation and inventory policies Ruby Tuesday, Stroudsburg,

PA

2008-2009

General Manager

•Oversaw daily operations at a family oriented chain restaurant

•Ensured team members and managers maintained brand promises

•Promoted excellence in guest service

•Held regular staff trainings thus enforcing company policies and regulations 1 of 2

Penn’s Peak LLC, Jim Thorpe,

PA 2004-

2007

General Manager (Multi-venue)

•Directed changes at failing restaurant resulting in business turnaround to profitability

•350 seat restaurant, QSR Food Services, Banquets up to 500, Responsible to Artists Food & Bev.

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Cracker Barrel Old Country Store, Inc., Hamburg,

PA 1996-2004

General Manager/Assistant to District Manager

•Supervised multi-units to support district manager

•Directly responsible for increasing overall sales by 20% and net operating income by 40% through effective marketing strategies

•Achieved lowest employee turnover and lowest food cost district-wide as General Manager

•Developed three Associate Managers to General Manager positions

•Developed Store #312 into a training site for Management Training and Management Internship Programs

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