Customer Service Quality Control

Ralph Hatchett U.S. Marine Corps veteran Page * of 2 Ralph Hatchett 5000 S. 5 th Ave. Bldg 242 #458 Hines, IL 60141 779-***-**** **********@*****.*** WORK EXPERIENCE Hines VA Hospital/Veterans Industries Hines, IL July 2019 – present Housekeeping Aide Cleans carpeting, using heavy industrial vacuum cleaners Scrubs, strips, refinishes, and polishes floors using power-scrubbers, polishers, and buffers Cleans patient areas and exam rooms, offices, corridors, and stairways. Removes soiled and contaminated linens from patient areas to soiled linen rooms Keeps washrooms in sanitary condition through cleaning, disinfecting and deodorizing urinals, toilets. sinks, water fountains, mirrors, and floors Dusts and polishes furniture, ledges and woodwork. Utilizes proper procedure for cleaning body fluids and spills Union Pacific Elko, NV September 2017 - March2018 Conductor Review schedules and shipping records Ensure cargo and weight is distributed evenly along the train Maintain communication with the train's engineer, traffic control personnel, and other crew members Pardner Enterprises Redondo Beach CA/Las Vegas NV April 2010 – September 2017 Maintenance Manager Performed custodial and maintenance duties on several commercial properties Mechanical and electrical troubleshooting Performed groundskeeping and landscaping for various properties Travelled to the different properties to supervise and ensure they were being maintained properly SKILLS/QUALIFICATIONS Current valid CDL – A license Knowledge of proper storage and use of cleaning chemicals Proficient in MS Office applications Excellent customer service skills Understanding of HIPAA regulations Ralph Hatchett U.S. Marine Corps veteran Page 2 of 2 Electro Motive Diesel/ General Motors LaGrange, IL March 2005 - February 2010 Crane Operator/Quality Control Performed mechanical and electrical assemble of locomotives and parts Operated crane Gauge control inspector 3M (Medical Division) Hinsdale, IL . November 1994 - December 2004 Machine Operator Worked on the most advanced high speed processing equipment Produced, packed and inspected medical electrodes. Operated manufacturing and pre-packing machinery, Performed quality control. Up to date and in compliance with all Safety Certifications. EDUCATION Illinois Center for Broadcasting -Lombard, IL - Radio and TV Broadcasting Graduate. 2003-2004 Coursework Includes: Intro to Radio Studio/Studio Operations, Audio Production Techniques. International Academy of Design And Technology-Chicago, IL Studies include: Multimedia Productions Overall 3.0 G.P.A. in 2001-2003 Alabama A & M University -Huntsville Alabama 1988-1990 General Studies SPECIAL SKILLS Class A CDL - Manual transmission with air brakes. Drove for Stevens Transport as a contractor in 2018. Computer Programs: Microsoft Works, Word, Excel, Power Point, Cool Edit Pro, Adobe Photoshop and Adobe Premier, Dot Driver, Customer service, Commercial & Industrial Machinery. Also freelanced on air personality 105.5 in Joliet IL and independent internet stations. MILITARY 1990-1994: United States marines Corp -Oceanside CA . Responsible for transport and administration as well as sensitive Command Center operations & intelligence while completing tasks on Military shore duties and development. Supply clerk, inventory etc. Page 1 of 2