On-Site Customer Service
Resume:
ResumePM.doc v Done
HERBERT VENSON JR.
Residence: Oakland, CA = Cell: 510-***-**** = Email: ******@*****.***
(Ogsective [To work with an organization that will utilize my skills & potential while granting opportunity based on performance.
/EXPERIENCE TESLA Soar Roor, Havwarp, CA, December, 2020 — Present Returns Lead
« Preparation Processing of all returned orders with an emphasis on accuracy &
Priority paid to items based on dollar value to the company.
* Operation of forklift & all other on-site machinery with constant adherence to SOP.
* Organization & upkeep of the work area with specific attention paid to finished
product placement in order to ensure an efficiently fluid picking line.
* Cross-training between several other departments in elements of their working
duties that rely on tacit learning rather than transferrable knowledge.
* Continuous immersion, at any opportunity, into all facets of Tesla work systems
as a means of increasing my practical value & usefulness with Tesla.
IBerKeLey Bow. West, BerkeLey, CA, November 2012 — March 2020 Meat Department
« Preparation of all varies of meat in order to have them in proper cooking form.
« Continuous adherence to safety SOP & hygienic guidelines in cold-storage
environment as well as FIFO standards.
* Cataloging daily inventory based on expiration standards, weight, & assorted
variety.
* Customer service oriented approach to all interactions & requests.
Unitep Airtines, SAN Francisco, CA, NovemBeR 2008-NovemBer 2012 Ramp Agent
« Adherence to all PPE & safety needs on daily basis as well as regular training.
« With the use of a company vehicle transported cargo throughout the entirety of the
airport while maintaining vigilance & awareness of my environment.
« Through the use of technical resources such as scales, meeting notes & charts,
calculated load weights & center of gravity of cargo for multiple aircraft compartments.
* Continuous consideration of security protocol while executing work duties paying
close attention to any peculiarities & reporting all necessary phenomena.
THe Home Depor, Et Cerrito, CA, September 2004-November 2008 Pro-Desk Specialist
* Successful in building strong team networks and facilitating involvement from multiple
layers of the department to achieve common business goals.
+ Achieved weekly quota for contractor targets, while simultaneously picking orders for
morning pick ups.
« Successful in attaining more than 1/3 of customers as beneficiaries of promotional credit
or cross-selling programs.
« Participated in continuous company training in order to facilitate better cross-department
selling while increasing ability to help train new employees in multiple areas of business.
Sareway: Deti DerarTMeNT — Oakcano, CA: 2020
EXPERIENCE
Best Buy — Ewervvite, CA: 2008-2011
ConTINUED
amity Business: Porter's Apprentice — San Francisco, CA: 1997- 2004 (summers)
EDUCATION
JouN F. Kennepy Hic Schoo: DipLoma-2004 - Cumulative GPA: 2.7
SERVICE
THe Home Depor - Kasoom PRoJEcT
* Participated in the construction of a community center playground for inner-city youth.
SKILLS
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