Data Entry Customer Service

Stephanie Cullins **** Almand Creek Drive Conyer, GA 30094

Phone 678-***-**** email: ************@*****.***

Objective: Dedicated customer service associate with 30+ years of experience providing friendly, responsive, and reliable support. Possesses a sharp attention to detail and the ability to quickly identify customer needs and deliver tailored solutions. Thrives in team-oriented setting and collaborates effectively to resolve issues.

Experience

VXI LLC

Customer Support Specialist

Morrow, GA 01/21/2025- present

Assist FirstNet and customer with AT&T phone service and accounts

Process and submit monthly payment for customers

Perform data entry and Excellent customer service for first responders and family

Knipperx Pharmacy

Patient Support Specialist

Louisville, KY 09/16/2023(temp)-07/16/2024(perm)- present

●Process Insurance claims for medication

●Processed payment for patient medications

●Data Entry/Customer Service

Randstad/CVSHealth

Prior Authorization Specialist (remote)

Conyers, GA 12/05/2022- 04/28/2023

●Process Prior Authorizations for patients’ medication per physicians

●Processed Prior Authorizations for hospital physicians

●Data Entry/Customer Service

Bank of America (Contract)

Data Entry Clerk III

Atlanta, GA 11/2021 – 10/2022

●Responsible for data entry of detailed payment information from remittance documents according to customer specifications.

●Paid close attention to detail and worked with speed and accuracy under pressure of heavy workloads and deadlines.

●Demonstrated the ability to understand complex keying instructions and interpret multiple data points to determine required action.

Education

2014-2018 Strayer University Lithonia, GA

2008-2009 Sanford Brown College Dunwoody, GA

2002-2004 Interactive College of Technology Atlanta, GA

Skills

-25 years of experience in customer service -20 years of experience in Data Entry

-6 years of knowledge in Education in Accounting -Accounting software: Peachtree Accounting

-1 year of education in Medical Billing and Coding - ICD-10 CM, CPT-4 Coding Principles

-Software knowledge: MS Office, AS400, Citrix system

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