Technical Support Electrical Engineer

MUHAMMAD ASIF SARFRAZ GONDAL

Chak # ** NB, Sargodha

+92-346-******* / +92-307-*******

Summary

A Telecom Professional having more than three years of experience in Telecom industry. My experience encompasses of Technical Support, Electrical Department and Networking. I researched on improving the customer service and reducing downtime on network level focusing on client satisfaction. I am Interested in project management role. I take directions well but am also capable of working independently, able to execute projects from conception to completion

Specialties:

Networking

Protocols understanding

Team Management

Relationship/Service Account Management

Education

• M.S (Electrical Engineer) (2004) in (1st Division 68% Marks) from NUST University Islamabad.

• B.S (Electrical Engineer) (2002) in (1st Division 77% Marks) from NUST University Islamabad.

• FSc (1996 1998) in Associate Engineers Electronic (1st Division 67% Marks) from Sargodha Polytechnic Institute Punjab Technical Board Lahore.

• Matriculation (Sciences) (1994 1996) 81% Marks in Sargodha Board, Pakistan

Experience

Possesses excellent coordination skills. Worked in past with different Organizations as Gather Thar Canal Project, ABL Sahiwal Sargodha, Telenor.etc

• AFP (WHO)

03 Years Worked Experience (TSA) Tehsil Surveillance Assistant.

• WARID TELECOM

01 Year Worked Experience as a Technician.

• M/S Sanaullah & Co. (Pvt) Limited Islamabad (Govt. Contractor) 05 Years Worked Experience as a Site Supervisor

• Warehouse Salam Mandi Sargodha / Sheikhupura

01 Year Warehouse Experience of Electrical Maintenance

• Civil Defence Organization Sargodha

10 Years Worked Experience as a Volunteer on Polio Project. Currently campaign on Typhoid Fever

• Telenor

Technical Support and Maintence

• Receiving and acknowledging escalated technical complaints from the corporate complaint Helpline

• Maintaince of Towers, Boosters and Generators

• Take all possible measures to timely resolve complaints and process them in accordance with Established procedures and policies

• Gather Thar Canal Project

Accounts Department

Worked as “Accountant” for 06th Months in Gater Thar Canal Project Sargodha. 5 years as BDO (Business development Officer) in Mobilink ISB Main Office at F-8 Markaz.

• ABL (Pvt) Ltd

Internship

Worked as “Internship” for 03rd Months Practical Work in ABL (Pvt) Ltd Sahiwal Sargodha.

10 years’ experience in Electrical Department cable maintenance & networking in Asta Technology Islamabad.

• Regularly attended training and coaching sessions. Learning about organization’s products or services and keeping up-to-date with any changes to them

• Planning and coordinating field engineers for network maintenance

• Suggest alternatives and possibilities to resolve Network issues on priority basis Preparing weekly reports for management (containing number of complaints received, resolved complaints, turnaround time (TAT), network outages and durations.) Trainings

• CCNA (in progress)

Career Interests

• Service/Technical Account Management

• Technical Support

• Project Management

PSDF

NTB National Training Beoru Islamabad

6 Months Course: Import / Export Proceger & Documentation Servico

3 Year Experience as Order Taker + Sales Manager

Sector F-/11 Markaz Islamabad.

Personal Skills

• A high energy, enthusiastic and dependable individual who excels in challenging and Competitive environments

• A Cooperative & Flexible person, always complete my task within provided time line. My Colleagues find it easier to work with me

Personal:

Name Muhammad Asif Sarfraz

Father Name Hafiz Muhammad Sarfraz

CNIC No. 38403-2047468-3

Date of Birth 20-05-1980

Date of Place Sargodha

Domicile Punjab (Sargodha)

Marital Status Single

Religion Islam

Nationality Pakistani

Permanent Address Chak # 57 NB, P/O Dharema, Tehsil & Distt Sargodha.

E-mail *************@*****.***

*************@*******.***

Phone No. Cell:(034*-*******, (030*-*******

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