Customer Service System Operations

AIRAM GONZALEZ

****************@*****.*** 774-***-**** Kissimmee, FL 34744

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at

scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual

committed to highest quality of service.

Skills

Reservation management

Customer seating arrangements

Attention to detail

Time management

Experience

Dune Nantucket, MA

Restaurant Hostess

04/2022 - 11/2024

POS system operations

Dining customer service

Customer service

Bilingual Fluent in English and Spanish

Managed reservations, waitlists, and special requests for large parties.

Provided assistance to servers as needed including refilling beverages and

clearing plates from tables.

Greeted customers and escorted them to their tables.

Assigned seating arrangements based on customer preferences and

restaurant policies.

Answered incoming calls with appropriate greeting and provided

information about menu items or services offered.

Education and Training

Hetrick Martin Institute Inc New York, NY

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