Assistant Manager Customer Service

Grace Watschke

LinkedIn Profile

763-***-**** **********@*****.*** 465 Turnham Rd Maple Plain, MN 55359 S U M M A R Y

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level business position. Ready to help a team achieve company goals. E M P L O Y M E N T

Chick-Fil-A Team Lead May 2018 - May 2022

• Cultivated strong customer service skills in a fast-paced environment as a diligent team player.

• Contributed as a lead to a team of employees, helping train and execute daily tasks in a busy work environment.

• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Increased customer satisfaction by ensuring fast service and adherence to high-quality standards. Dick’s Sporting Goods - Cashier May 2022 - December 2022

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Piano Accompanist January 2021 - May 2023

• Fostered a supportive environment for vocal performers by offering constructive feedback and encouragement, promoting confidence in their abilities.

• Increased audience engagement by delivering expressive performances that captured the emotional intent of each piece.

• Provided reliable support for vocalists in auditions by quickly adapting to a wide range of styles and repertoire requirements.

• Collaborated with soloists to deliver exceptional recitals, showcasing their talents and technical abilities. Cheesecake Factory – Baker January 2023 - February 2025

• Able to work under pressure without becoming overwhelmed and keep a calm demeanor.

• Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.

• Increased production efficiency through effective time management and multitasking during busy periods.

• Enhanced customer satisfaction by consistently producing high-quality desserts and maintaining a clean, organized workspace.

• Collaborated with team members to complete tasks and maintain smooth running of bakery. Associa Minnesota- Assistant Manager October 2024-Present

• Supports day-to-day operations of the HOA, including coordinating maintenance, vendor relations, and homeowner communications.

• Oversees resident architectural projects, ensuring projects are submitted for approval, and communicating with the Board about submitted project requests.

• Maintains digital records and databases for resident information.

• Assists with administrative work and creative planning for community events. E D U C A T I O N

University of Northwestern St. Paul, Roseville, Minnesota 2020-2023 Bachelor of Science (General Music with BA minor) GPA: 3.4

Demonstrated a strong commitment and dedication to the music program through accompaniment, participation in ensembles and recitals, assisting in leading an early education music class for young children.

Achieved the Dean’s List for Spring and Fall semesters of 2022. REFERENCES UPON REQUEST

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