Customer Service Administrative Operations

Danielle Loiselle

Jacksonville, FL ***** 904-***-**** *********@****.***

Professional Summary

Versatile and results-driven professional with extensive experience in customer service, sales, event promotion, and administrative operations. Strong interpersonal communicator with a proven ability to meet goals independently and collaboratively. Adept at adapting to fast-paced environments, managing client relationships, and supporting teams across various industries.

Core Skills

Customer Service & Client Relations, Event Promotion & Sales, Administrative Operations, Team Leadership & Training, CRM & Order Management, Tax Support & Documentation, CPAP/BiPAP Supply Coordination, Communication & Public Engagement

Professional Experience

Special Events / Canvas Champion

Jacksonville, FL Nov 2024 – Present

• Promote and sell products at events, working both independently and with a team to meet sales goals.

• Represent the brand in public spaces with enthusiasm and professionalism.

Debt Analyst – Justice Tax

Jacksonville, FL Jan 2023 – Nov 2024

• Assisted clients with federal and state tax issues, including debt reduction and audit support.

• Managed front-line communications and documentation for case resolution.

Customer Service / Service Desk – Home Depot

Jacksonville Beach, FL Nov 2020 – Nov 2024

• Handled returns, order fulfillment, and large project sales support.

• Collaborated with team members across departments to ensure customer satisfaction.

To-Go Specialist – Carrabba’s Italian Grill

Jacksonville Beach, FL Dec 2022 – Nov 2024

• Managed curbside pickup orders and ensured timely and accurate delivery to guests.

Resupply Manager – American Sleep Products

Jacksonville, FL Feb 2022 – Oct 2022

• Processed quarterly medical equipment orders, coordinated billing, prescriptions, and logistics.

• Liaised between departments to ensure smooth patient service.

Development Lead / Brand Ambassador – HelloFresh

Jacksonville, FL Jan 2019 – Nov 2020

• Represented HelloFresh at events, festivals, and retail locations.

• Engaged customers through face-to-face interaction, driving subscription sales.

Vacation Planner – Carnival Cruise (via Arise)

Remote Nov 2015 – Present

• Assisted customers with planning, booking, and managing cruise vacations.

• Delivered in-depth knowledge of cruise services, destinations, and policies.

Personal Trainer / Nutrition Specialist

Freelance Mar 2008 – Present

• Designed personalized workout and nutrition plans for clients.

• Provided ongoing health assessments and motivation.

Paraprofessional – Chet’s Creek Elementary

Jacksonville, FL Nov 2012 – Jun 2015

• Supported teachers with instruction for general and ESE students (Pre-K to Grade 5).

• Developed and delivered lesson plans, assisting in interventions and classroom activities.

Transcriptionist – Harvard University (Contract)

Remote Oct 2003 – Jan 2004

• Transcribed and lightly edited interviews between law students and professionals.

• Delivered accurate transcripts per strict formatting guidelines.

Sales Operations Manager – Verizon Wireless

North Florida Region Feb 2002 – Feb 2003

• Led transition to national sales/operations standards across retail locations.

• Trained and supported store-level operations teams for efficiency improvements.

Assistant Retail Store Manager – Verizon Wireless

Jacksonville, FL Nov 1999 – Feb 2002

• Supervised daily retail operations and sales team performance.

• Conducted hiring, training, and event-based marketing initiatives.

Education

• Ashworth College – Certification – General Studies

• Anne Arundel Community College – Severna Park, MD – Coursework Completed

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