Salesforce Com Software Development

Srinivas Marapakula

*************@*****.***, +1-832-***-****

Professional Summary

Experienced professional with more than 13 Years of experience that includes end-to-end application projects, support application projects, and Lightning (AURA & LWC) implementations.

●Proficient in Salesforce.com (SFDC) implementations in various domains like Banking, Education, Non-profits, Transportation, and Retail.

●Experienced in all phases of the Software Development Life Cycle (SDLC), quality management systems, and project life cycle processes in both Agile and Waterfall methodologies.

●Strong Experience in designing Lightning components & compact layouts using Apex triggers, Page layouts, Visual Force pages, and workflows for Mobile platforms.

●Experienced in Salesforce configuration, customization, integration, deployment and classic to lightning migration, lightning component, lightning design system, and process bulder to flow migration.

●Worked on lightning migration from Salesforce Classic to Lightning and redesigned the implementation.

●Worked on the designing of custom objects, custom fields, custom links, validation rules, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of VisualForce Pages, and various other components as per the client and application requirements.

●Conducted several Knowledge Transfer sessions to train users to develop custom reports on their own.

●Experience with application migration/deploying, salesforce components across various components using Fore.com Ant migration tool, Force.com IDE, and Change sets.

●Knowledge of various lightning components to provide a user intuitive experience on the Salesforce lightning interface.

●Used Eclipse with force.com plug-ins, Force.com IDE for developing salesforce application and salesforce outlook connector tool for connection salesforce with outlook.

●Hands on experience in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.

●Sound knowledge in writing SOQL and SOSL queries using Force.com explorer, Eclipse salesforce.com schema and workbench and tuning SOQL queries in Apex classes.

●Worked with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Technical Skills

Salesforce Technologies

Sales Cloud, Service Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects, batch apex, JavaScript Remoting, static resources, Custom settings, CTI, ANT, Lightning components, Lightning design system.

Salesforce Tools

Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform, Workbench, Developer console, Dataloader.io

Languages/Technologies

Apex, Java, Java Script, HTML5, CSS3, Lightning, Aura, LWC

AppExchange Packages

DocuSign, Gearset, Copado, Marketo

PROFESSIONAL EXPERIENCE

NRG, Houston, TX

●Performed leadership role in determining requirements and assisting in defining project scope with leadership team.

●Understanding Integration scenarios, design to develop Apex/Visual force according to the business requirements.

●Gathered user and functional system requirements and worked with stakeholders and project teams to prioritize collected requirements for FSL enhancements.

●Developed several Triggers, Apex classes and Visualforce pages as part of the application development.

●Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.

●Worked with stakeholders to identify the Key Tasks Performed by each FSL Role (Customer, Agent, Reviewer, Approver and Admin)

●Implemented salesforce lightning features like Contextual Hovers, Opportunity board, Customizable dash board.

●Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

●Hands on experience in Salesforce Lightning UI, Applications, Components development with Event driven applications and Lightning Code reusability, components communication implementation with SLDS.

●Created Approval Process, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Used Jenkins in various Sandboxes to support Continuous Integration and Continuous Deployment

●Implemented SOAP and REST web service on force.com platform for inbound and outbound calls.

●Worked on several lightning components within Aura Framework.

●Built approval processes and workflows to send automatic emails to applicants based on the grant approval stage

●Automated Tech commission calculation using Batch apex and scheduled email to Management daily.

●Worked on configuring Territories and Data Integration rules within FSL.

●Integrated Survey Results to Salesforce and Created dashboards to show various scores.

●Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

●Embedded lightning components in Visualforce page by using lightning out feature by event-driven programming.

●Worked on optimizing the automatic calculation for both assignment rules.

●Extensive experience in Change Management and Release Management processes on Salesforce Platform, Managed many sandbox environments.

●Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

●Resolved cases to support the team on urgent basis, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex, Lightning, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Field Service Lightning, Field Service, Jitter Bit Data loader, Jenkins, GitHub, ANT, Communities, Reports, Service Cloud, Email Services, HTML, JavaScript, Java, CSS, Angular.JS, Web Services, SOAP, REST, BULK, WSDL, Salesforce1, Sandbox, Eclipse IDE Plug-in, SQL Server.

Verizon, GA

●Performed leadership role in determining requirements and assisting in defining project scope with leadership team.

●Understanding Integration scenarios, design to develop Apex/Visual force according to the business requirements.

●Gathered user and functional system requirements and worked with stakeholders and project teams to prioritize collected requirements for CPQ enhancements.

●Developed several Triggers, Apex classes and Visualforce pages as part of the application development.

●Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.

●Worked with stakeholders to identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)

●Implemented salesforce lightning features like Contextual Hovers, Opportunity board, Customizable dash board.

●Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

●Hands on experience in Salesforce Lightning UI, Applications, Components development with Event driven applications and Lightning Code reusability, components communication implementation with SLDS.

●Created Approval Process, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Involved in installing the SBQQ delivered packages to implement CPQ administration in Salesforce.

●Worked on a customization to grade the Quotes made in CPQ based on historic validity of similar deals. Worked on Salesforce CPQ such as product configurations, quotes, price rules, cost/markup, filter rules and discounts

●Configured CPQ catalog, catalog hierarchies, bundles, and price limits, built quote estimate / reporting feature to adapt to current business needs.

●Worked on CPQ functions like using pricing lists, cost/markup, block prices, price rules, filter rules and user discounts

●Designed and mapped CPQ objects to Salesforce custom objects for advanced workflow approvals

●Have built custom reports in salesforce territories using LWC so upper management can be informed about accounts, leads and user assignments

●Used Jenkins in various Sandboxes to support Continuous Integration and Continuous Deployment

●Implemented SOAP and REST web service on force.com platform for inbound and outbound calls.

●Worked on several lightning components within Aura Framework.

●Built approval processes and workflows to send automatic emails to applicants based on the grant approval stage

●Automated Tech commission calculation using Batch apex and scheduled email to Management daily at multiple stages in the Order to Cash flows.

●Remodeled all the Invoices and estimates in the Field Service Lightning Application.

●Worked on configuring Territories, Geocoding and Data Integration rules within FSL.

●Integrated Survey Results to Salesforce and Created dashboards to show various scores.

●Automated Technician dispatch process for Field Service Lightning and configured Dispatch Console including new views for entitlements and milestones.

●Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

●Embedded lightning components in Visualforce page by using lightning out feature by event-driven programming.

●Worked on optimizing the automatic scheduling for both agents and dispatchers withing Field Service.

●Extensive experience in Change Management and Release Management processes on Salesforce Platform, Managed many sandbox environments.

●Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

●Resolved cases to support the team on urgent basis, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Classic Encryption, Platform Encryption, Encryption of data at rest, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, HIPPA requirements, Sandbox, Eclipse IDE Plug-in, GitHub, Jenkins, ANT.

Medha Servo Drives,

Responsibilities:

●Worked closely with Product owner and business analysts and performed detailed analysis of business and technical

●Interacted with various business team members to gather and document the requirements. Implemented the requirements on the Salesforce.com platform and Eclipse Force.com IDE Plug-in.

●Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports, and Dashboards.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist the PO to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

●Created custom Dashboards for the manager & home page and gave accessibility to dashboards for users.

●Created workflow rules, time-triggered tasks, email alerts, and field updates to implement business logic.

●Worked on Single Sign-On SSO to integrate internal enterprise applications with Salesforce using SAML configuration settings in SFDC.

●Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

●Used SOQL & SOSL within Governor Limits for data manipulation needs of the application. Created Lightning Components and server-side controllers to meet business requirements.

●Worked on the Salesforce1 Platform to build a Mobile App by enabling Lightning Components for use in the Salesforce1 mobile platform to make the Field Service Lightning Application mobile.

●Worked on integrating Field Service to HR system to send out the hours worked by the agents.

●Retrieved data and its functionality from Third-Party API and displayed them within the lightning component.

●Worked on Salesforce lightning schema builder, process builder, app builder, and lightning connect.

●Managed several sandbox environments for all stages of SDLC to perform Administrative and release management activities using change sets, Force.com IDE, and Force.com Migration tool (ANT) with Internal Proxy configuration.

●Developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE for testing and migrated the code to the deployment instance after testing.

●Created test scenarios in Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Environment: Saleforce.com platform, Apex, Lightning, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Jenkins, GitHub, ANT, Reports, Sales Cloud, Email Services, HTML, JavaScript, Web Services, SOAP, BULK, WSDL, Sandbox, Eclipse IDE Plug-in.

Aster Pvt Ltd,

Responsibilities:

●Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specifications.

●Progressed into a role of Salesforce Developer after initially working as Salesforce Admin for 1 year.

●Played a crucial role in interacting with the business, understanding client requirements, design implementation flows for the Client Salesforce dev requirements.

●Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing, and User Acceptance testing (UAT).

●Implemented Web to Case and Email to Case functionalities to provide better customer support to the customers.

●Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles by creating user accounts, managing profiles, security workflow rules, and defining sharing rules.

●Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, and List views.

●Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.

●Performed admin activities like creating Users, Profiles, Roles, Field-level security, and sharing rules.

●Created Visualforce tabs for custom reports, developed Workflow rules and approval Processes, and developed related actions like Tasks, Email alerts, and Field updates. Developed Assignment rules and escalation rules to enable proper routing of cases to the case team members.

●Designed various types of Email templates for auto response to customers.

●Developed several custom dashboards and reports to better assist managers in streamlining the operation process.

●Maintain and document all the design and architecture by working with the engineering team and Sales teams.

Environment: Salesforce CRM, Apex Language, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading.

Education

BTech, EEE, Jawaharlal Nehru Technological University, 2009

Lead Salesforce Consultant Apr 2023 – Current

Sr. Salesforce Consultant Apr 2020 – Feb 2023

Sr. Salesforce Consultant May 2015 – Apr 2020

Salesforce Admin/Developer Mar 2012 – Apr 2015

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