Business Systems Analyst

Priya Tilva

Senior Business Systems Analyst

*** **** ***** **, ****** TX 78737 919-***-**** ***********@*****.*** linkedin.com/in/priyatilva Summary

Success-oriented Business Systems Analyst with a strong blend of business acumen and technical proficiency. Experienced in project management, issue resolution, and vendor application support, with a proven ability to bridge the gap between business and technology teams to drive solutions. Adept at crafting user stories, documenting business requirements, and leveraging the Kanban framework to enhance workflow efficiency. Certified and proficient in several project management techniques and data analysis tools including Tableau, SQL, Power BI etc. with a track record of optimizing processes and delivering strategic solutions. Seeking opportunities to contribute technical expertise and enhance software development processes as a driven Business Analyst.

Experience

Technology Business Systems Consultant Nov. 2020 – Oct. 2024 Wells Fargo Bank, N.A. Austin, Texas

• Partnered with business and vendor technology teams to identify and resolve issues, delivering effective technological solutions while managing project schedules and deliverables

• Developed clear and concise user stories to capture business requirements and functional needs

• Implemented the Kanban methodology to boost workflow efficiency and transparency, fostering ongoing enhancement through meticulous task organization and prioritization

• Exclusively managed Change Records pertaining to both software and non-software modifications, alongside user and production problems, through the ServiceNow portal

• Owned and managed 13 vendor-driven applications, resolving technical issues and ensuring smooth operations Retail Administration Specialist Sep. 2011 - Dec. 2017 TJX Companies, Inc Apex, North Carolina

• Led employee training and managed customer transactions, refunds, exchanges, and resolved customer issues

• Effectively leveraged resources to accomplish projects while working closely with other departments to facilitate smooth communication and meet sales goals

Education

The University of North Carolina Charlotte Charlotte, North Carolina Bachelor of Science in Business Administration in Management Information Systems 2020 Operations and Supply Chain Management (Minor)

Projects

System Analysis and Design Project MS Visio, ERDs, DFDs

• Analyzed business requirements and designed system architecture using data flow diagrams (DFDs) and entity- relationship diagrams (ERDs) in MS Visio

• Implemented Microsoft Access database solutions, leveraging SQL to generate dynamic forms, reports, and tables Data Analysis Project MS Excel, Vlookups, Data Modeling

• Developed predictive and segmentation models to optimize customer targeting and drive higher response rates

• Performed simulation and what-if analysis to identify optimal solutions and drive data-informed decision-making Skills

Languages: C#, Structured Query Language (SQL), Python (Novice) Software and Applications: IBM SPSS Modeler, MS Visio, Power BI, Tableau, R studio Microsoft Office: Excel, VBA, Word, PowerPoint, Outlook, Project, Visio, and Access Certifications

Certified Scrum Master : Scrum Framework, Agile Mindset, Facilitate and coaching Microsoft Business Analysis Fundamentals : Project Methodologies, Business Requirements Document and Software Development Life cycle

PowerBI A-Z : Hands-On Power BI Training for Data Science Business Analyst : Project Management Techniques and Tools

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