Customer Service Representative
Resume:
Cynthia Juarez **** s Sacramento Ave
Chicago, IL 60629
************@*****.***
Objective; I am
seeking a company
where I can use my
experience and
education to help the
company meet and
surpass its goals.
EDUCATION
currently GED
Online classes
PROFESSIONA
L EXPERIENCE
July 2023-
Feburary
2025
Magnum Insurance Agency
Customer Service Representative
Location: 4713 Kedzie ave, Chicago IL 60632
Responsibilities: Helping clients make changes to existing policies such as, adding vehicles, drivers and updating personal information. Office tasks such as faxing, emailing, and calling. Resolving any issue clients may have regarding insurance policy. Contacting correct departments for any issues as far as billing, IT for technical support and insurance companies to report car accidents. Assisting with online claims, following up with existing claims, contacting adjustors for updates. Answering any questions clients may have to the best of our abilities.
Finishing daily tasks such as calling clients for payment reminders and doing daily end of day cash reports.
March
2021- July
2023
Help at Home
Homecare aid
Location: 6639 s Pulaski Rd, Chicago IL 60629
Responsibilities: At home homecare service helping elderly clients in every day household tasks, they may be unable to do. Including medication reminders, light house cleaning, preparing meals, running errands, and personal care.
March
2016-
2020
Metro By T-Mobile
Sales Representative
Location: 4715 s Kedzie, Ave Chicago IL 60632
Responsibilities: Helping customers find the right mobile device that meets their expectations and needs. Having the knowledge to distinguish the difference between the devices. Setting up personal mail accounts and apps to help make their experience all the more better. Keeping up with training to learn new sales tactics and techniques. Completing training when when a new device launches. Doing weekly audits for merchandise. Calling customer service when running into any issue and resolving any problem from internet connection to dropped calls and slow service. Making sure to do anything in my power to have every customer satisfied with my service.
June 2016
– October
2017
Clinique Skin Consultant
Freelance skin/makeup consultant for Estee Lauder companies. Location:varies
Responsibilities: Knowledge of products. Help customers find products that meet their needs. Suggesting and demonstrating how products work. Meeting sales goals. Recruiting new customers also build customers relations. Stock shelves, clean floors and organize sales area. SKILLS &
ABILITIES
• Computer skills such as Excel
• Customer Service Experience
• Ability to work under pressure and handle any task given.
• Bilingual, speak and write fluently in English and Spanish.
Contact this candidate