IT Support Specialist

CARMEN DECENZO

I T S u p p o r t S p e c i a l i s t

OBJECTIVE

Dynamic and results-driven IT Support

Specialist seeking a challenging full-time role.

Armed with a dual certification in IT support,

including the Google IT Support Professional

Certificate and CompTIA A+ Certification, I

bring a comprehensive understanding of

troubleshooting, customer service,

networking, operating systems, system

administration, and security. My accelerated

completion of the Google IT Support program

in five months, coupled with two years of

hands-on experience in IT support roles,

demonstrates my ability to quickly learn and

adapt to new technologies. In addition, my 20-

year background in accounting, project

management, and customer service equips me

with a unique blend of skills that promote

efficiency and enhance user satisfaction.

CONTACT

5A Dewey Drive

Salem, MA 01970

P: 978-***-****

E: ********@*******.***

HOBIES

Mountain Biking

Hiking

Tinkering with my computer

SOFTWARE & SKILLS SUMMARY

Operating systems, Windows 10/11, Linux (Ubuntu), Android

Active Directory

TCP/IP, DNS, DHCP

CLI

Customer Service

MS365

Skilled at process improvement and controlling costs.

Writing of policies and procedures for processes

Basic Inventory/Asset management

WORK EXPERIENCE

Sep 2023 to Jul 2025 VSO/Subcontractor to Kyndryl, at Raytheon, Andover MA Level 3 Help Desk

Last-line in-house service calls for End Users

ServiceNow Ticketing System

IMAC Services

Break/Fix Support for Laptops and Desktops

Onboarding/Replacement PCs

Preparing Loaner Laptops for B/F and international travel In school from Aug 2022 – June 2023

Jul 2021 to Aug 2022 Sandra Network, Peabody MA

Help Desk & Sales Administrator

First line phone calls for End Users

AutoTask Ticketing System

Commerce - Sales, Quoting, Inventory System

Sales of physical products to clients

Responsible for Inventory

Dark Web scanning

BullPhish phishing and training campaigns

Responsible for recycling of e-waste and certificates of destruction when needed

Nov 2020 to Jul 2021 KForce/Kettle Cuisine, Lynn MA Contract - Accounts Payable Representative

Worked in three departments

Advised process improvements for the company’s new process improvement initiative

Keyed PO/Non-PO invoices that did not make it from APSmart to ROSS financial software

Cleared all Exceptions in APSmart

Keyed Non-PO invoices to e21 financial software, and GP Nov 2018 to Mar 2020 The Quarto Group, Beverly MA

Accounts Payable Representative

Received and stamped all incoming invoices

Reviewed for approvals, contract signatures & dates, and budgets

Code all invoices with vendor number, invoice number, terms, job cost code, G/L code, and a description

Data enter all invoices into GP

Processed FedEx Online invoices, contributor invoices, commission invoices, pre-press invoices, and royalty invoices

Made payments via check, ACH, Online, and WIRE

Mar 2013 to Sep 2018 Various Contract Agencies, Greater Boston Area, MA Contract - Payroll, Accounts Payable, and Benefits Assistant

Weekly and monthly labor hour and variance reporting to manufacturing managers.

Processed weekly, bi-weekly, semi-monthly, and monthly payrolls.

Utilized GP to process Manual payroll checks.

Utilized GP to process Accounts Payable

Performed international CORI requests

Utilized E-Verify

Processed 401K/Roth contributions

EDUCATION

North Shore Community College, Danvers, MA

Jun 1990 to Jun 1992 Dec 2022 to June 2023

Associate in liberal arts - 1992

CompTIA A+ Certification 220-1101 & 220-1102 {COMP001022048099] - 2023 Coursera/Bunker Hill Community College,

Online Nov 2020 to Sep 2022

Google IT Support Specialist Certificate - 2021

CompTIA A+ Certification Prep 220-1001 & 220-1002 – N/A Curry College, Milton, AMA Nov 2012 to Jun 2013

American Payroll Association Certificate

Salem State University, Salem, MA Sep 1992 to Jun 1996

Bachelors in office management and administration

• Minor in Accounting

REFERENCES

References available on request.

Contact this candidate