Pharmacy Technician Call Center

Nancy Zatarain

San Antonio, TX ***** 210-***-****

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PROFESSIONAL

SUMMARY

Pharmacy Technician with over 30 years of experience in medication dispensing, rx entry, call center and known for fostering teamwork and enhancing patient care. Demonstrates expertise in training development and team leadership, significantly improving customer satisfaction and operational efficiency. Committed to continuous improvement and delivering a supportive, customer- centered service environment.

SKILLS • Experienced team leader • Training Development

• User engagement strategies • Quality control management

• Efficiency enhancement

WORK HISTORY PHARMACY TECHNICIAN-FRONT END OPS 02/1991 to 01/2024 SUPERVISOR

CVS Health San Antonio

Oversee front-end operations to enhance customer satisfaction and streamline processes.

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• Implemented strategies that improved efficiency. Trained and supported team members, fostering a collaborative work environment.

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• Resolved customer issues promptly, ensuring a positive phone experience. Fostered a team-centric culture by mentoring staff, which enhanced employee engagement . Elevated customer satisfaction and improving phone efficiency.

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Coordinated training programs for team members, fostering a supportive atmosphere that enhanced customer service.

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Reviewed customer feedback to optimize service protocols, leading to noticeable improvements in customer experience ratings.

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EDUCATION Pharmacy Technician Certification

San Antonio Medical and Dental, San Antonio

HOBBIES AND

INTERESTS

I enjoy hiking and dancing with my husband and working out. N Z

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