Data Entry Clerk, loan processing, customer service

Eboney Bey

**** ******** ******* **, ********, GA 30144

862-***-**** **********@*****.***

Professional Summary

Detail-oriented administrative and customer service professional with over 9 years of experience in data entry, client communication, and process support across finance, logistics, and healthcare. Proven ability to manage high-volume tasks with accuracy and efficiency. Strong technical skills in Microsoft Office, Encompass, and remote tools. Seeking a remote opportunity to contribute excellent organizational and service abilities in a fast-paced environment. Core Skills

Data Entry (40+ WPM, High Accuracy)

Customer Service & Client Support

Microsoft Office (Excel, Word, Outlook)

Document Review & Records Management

Remote Communication (Zoom, Slack, Teams)

Problem Solving & Time Management

Professional Experience

Dispatcher / Administrative Support (Remote)

L7 Logistics Trucking Remote Jan 2024 – Apr 2025 Entered shipment data, managed scheduling for box truck dispatches. Tracked loads in real time and maintained up-to-date records. Handled communication between drivers and clients. Disclosure Specialist / Customer Service Support

REMN Wholesale Iselin, NJ (Remote & Onsite) Nov 2015 – Dec 2023 Performed high-volume data entry for loan disclosures using Encompass and Blue Sage. Ensured compliance with TRID, FHA, VA, and USDA guidelines. Responded to loan officer and borrower inquiries to resolve document issues. Delivered excellent customer service while coordinating with internal departments. Customer Service Representative

PureCare Fairfield, NJ Jun 2015 – Sep 2015

Processed warranty claims and handled customer inquiries. Maintained detailed service records and coordinated product replacements. Executive Assistant / Administrative Support

MaxLite West Caldwell, NJ Aug 2014 – Feb 2015

Provided reporting and communication support for sales team. Entered data, managed calendars, and prepared documents. Office Assistant

JMG Realty Clifton, NJ Oct 2012 – Apr 2013

Handled lease documentation and maintenance coordination. Maintained accurate tenant records.

Customer Service – Billing Support

Quest Diagnostics Teterboro, NJ 2007 – 2010

Resolved billing and insurance discrepancies.

Ensured HIPAA-compliant documentation.

Education

Rutgers University – Newark, NJ

Business Administration Coursework

Clifford J. Scott High School – East Orange, NJ

High School Diploma

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