Customer Service Houston Tx
Resume:
Ashley Arias Villatoro
HOUSTON, TX *****
**************@*****.***
Skills
Bilingual, strong communication skills, Fast learner, great in working in teams and individually, good leadership, good customer service experience, great active listener, great at multitasking, computer skills(basic), Microsoft,Word, Excel, and Data spreadsheets etc. Can easily adapt to new situations and challenges. I consider empathy to be one of my skills as well because I love helping out people who need it.
Experience
JUNE 2022- JANUARY 2024
AMERICA’S BEST CONTACTS AND EYEGLASSES, HOUSTON TX, 77037 - Sales Associate
● Organized racks and shelves, rotated stock and restocked to maintain store visual appeal, engage customers, and promote eyeglasses and contacts as well as accessories for them.
● Handled cash transactions efficiently while following company handling policies, and ensuring all financial exchanges.
● Built strong relationships with customers to encourage them to come back.
● Prepared merchandise for the sales floor by pricing or tagging.
● Educated clients on current promotional offerings and products using persuasive selling tactics.
● Provided positive first impressions to welcome existing, new, and potential customers. APRIL 2020 - MAY 2022
LUCRECIA’S FASHION, HOUSTON TX, 77076 - Customer Service
● Provided outstanding customer experience.
● Fitted dresses for customers, sold packages such as wedding and quinceañeras. Event planning. Sewing and customizing dresses by hand.
● Encourage clients to buy products for their needs. Improved customer service ratings for store and solved problems using active listening, customer service skills and action.
● Welcomed guests with a warm smile to encourage openness. Maintaining a positive attitude. Customers feedback is important to maintain good service.
● Operated the cash register when needed.
AUGUST 2021- APRIL 2022
HTC YOUTH CENTER, HOUSTON TX, 77070 - Mental Health
● Helping reduce the current youth suicide/homicide rate through mentoring and helping through socializing activities after school. Activities, workshops and conferences on weekends as well. Preventing drug overdose in kids and teens, and teen adults. 2
● Doing it through education, character building, role modeling and tutoring.
● Attending positive community events and projects.
● Discussing every topic having to do with metal health such as bullying, self awareness, appreciation for self and others, discovering yourself.
● All the kids are able to come to this youth center to express themselves in a way they don’t feel forced to.
● Most kids that have came to us dealt with abuse, sexual assault, depression, anxiety, self harm,fear, neglect, domestic violence, aggression, hopelessness, and substance abuse. MAY 2025- DECEMBER 2025
TEXAS ONE MEDICAL SERVICES HOUSTON TX, 77038-BILINGUAL HOME HEALTH PROVIDER
• Home Health, in charge of dressing, grooming, bathing, oral care routine hair/skin care, Laundry, cleaning, meal prep, toileting, and shopping.
• I was more like a personal care assistant so physically helping out the person with everything they needed, or if had any issues or concerns. Patient spoke and understood mostly Spanish so I will make sure they would understand me to by writing little sticky notes to each other to keep communication.
• Assisted with daily life activities as part time and made sure that when guardian or family came everything was good and clean.
• Monitoring the time medications are supposed to be given at. Keep track of times and tablets.
• Most important part of the job was being able to help them out emotionally, mentally, spiritually, and physically.
Education
AUGUST 2022- JULY-2023
LONE STAR COLLEGE, HOUSTON TX, 77060 - First Year Completed Basics for Psychology.
AUGUST 2019- MAY 2022
ALDINE NINTH GRADE- HIGH SCHOOL, HOUSTON TX, 77037 - High School Diploma
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