Security Officer Customer Service

WEST PALM BEACH • ************@*****.*** • 407-***-****

JANIAH SANTANA

PROFESSIONAL SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

EMPLOYMENT HISTORY

SECURITY OFFICER Sep 2023 - Present

Vigilant Protective Services West Palm Beach

Maintain vigilant security presence, conduct thorough patrols, and swiftly respond to emergencies. Implement robust access control measures to safeguard premises.

Foster strong relationships with team members and clients. Coordinate seamlessly with law enforcement to ensure comprehensive site protection.

Meticulously document incidents, maintain accurate logs, and prepare detailed reports. Conduct regular security assessments to identify and address vulnerabilities.

Propose and implement enhanced security protocols, leveraging technology to improve surveillance and threat detection capabilities.

Consistently prevent security breaches through proactive measures. Contribute to a significant reduction in incidents, enhancing overall safety and client satisfaction.

SITE SUPERVISOR Mar 2020 - Sep 2023

St. Moritz Security Lake Worth

Followed established security safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Meticulously managed security logs and incident reports. Conducted thorough risk assessments, identifying and mitigating potential vulnerabilities proactively.

Train new employees and work with security managers to create training programs.

Coordinate the deployment of security personnel, ensure they are performing their duties, and monitor their performance.

SUPERVISOR Mar 2020 - Nov 2021

Finish Line Wellington

Perform sales and customer service responsibilities Recruit, train and develop a motivated team.

Set clear goals and provide ongoing feedback to ensure top performance.

Oversee daily operations including inventory management, visual merchandising, and store maintenance.

Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.

SKILLS

Access Control, Team Leadership, Report Writing, Customer Service, Patrol Operations, Security Protocols, Surveillance Systems, Time Management, Communication Skills.

EDUCATION

DIPLOMA Aug 2017 - Jun 2020 Coral Springs High School Coral Springs

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