Program Manager Business Analyst

Ralph Saint-Louis

314-***-**** *****.**********@*****.***

Saint Louis, MO linkedin.com/in/ralph-saint-louis-b223109/

Business Analyst/Program Manager

Innovative and results-driven Strategic Program Manager with over 12 years of experience leading high-impact IT and business transformation initiatives across healthcare, telecommunications, and enterprise technology sectors. Proven success managing complex, enterprise-level programs for Fortune 500 clients—driving measurable business outcomes through operational excellence, financial discipline, and strategic alignment. Expert in leading cross-functional using Agile, Waterfall, and hybrid methodologies. Adept at managing full program lifecycles—from ideation through delivery—ensuring stakeholder engagement, risk mitigation and seamless organizational adoption of IT solutions.

Key Strengths

Project Management Documentation Business Analysis Training Agile Methodology JIRA

Professional and Career Experience with Microsoft office tools: Presentation: Power Point, Visio, and Excel Documentation: Microsoft Word Order Management System (OMS) Experience

Professional Experience

Medical Revenue Solutions LLC., St.Louis, Missouri February 2024 – Present

Managing Partner

Generating leads and directing follow through on incoming clients.

Specializing in practice management, revenue cycle optimization, and private practice business support.

Cigna Healthcare, Berkley, Missouri

Business Project Advisor/ Project Manager August 2022- July 2023

Collaborated with internal clients on the budgets and scheduling of product offerings.

Organize and host project calls with supporting teams and stakeholders to unpack the project request and discuss possible solutions.

Develop formal documentation (Business Requirement Documentation, Project Impact Assessments) to outline our stakeholder’s requests using confluence.

Monitor budgeting and impact for over 25 projects from inception to completion.

Working as a Jira administrator maintaining JIRA projects, workflows, permissions, and users while working in a JIRA 6.x & 7.x environment.

Charter Communications, Maryland Heights, Missouri

Business Analyst/Project Release Manager August 2021- August 2022

Identified and analyzed user requirements, procedures, and problems to improve existing processes. Oversaw and coordinated the release of new updates for internal clients.

Organize and host project calls with supporting teams and stakeholders (IT, Government Affairs, Field Ops, etc.) to unpack the project request and discuss possible solutions.

Develop formal documentation (Business Requirement Documentation, Project Impact Assessments) to outline our stakeholder’s requests via confluence.

Provide project testing support by creating use cases/test cases and hosting testing validation working sessions with the appropriate teams.

Collaborate with Project Managers and Program Managers to ensure project milestones and deliverables are completed on time Work while using JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.

Responsible to produce daily reports to Field Operations section on BRDs (Business Requirement Documents) needing approval.

Release manager of 30 integrations of new updates into Tech Mobile.

Centene Corporation, Creve Coeur, MO March 2020- March 2021

Business Analyst III

Identified and analyzed user requirements, procedures, and problems to improve existing processes.

Performed detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations for specific Medicaid plans including Missouri, Arizona, and Kansas.

Identified ways to enhance performance management and operational reports related to new business implementation processes for specific Medicaid plans including Missouri, Arizona, and Kansas.

Moved over 20+ projects from implementation to completion.

Coordinated with various business units and departments in the development and delivery of training programs.

Change Healthcare, Bridgeton, MO June 2014- March 2020

Business Analyst II/Implementation Specialist

Supported business initiatives through data analysis, identification of implementation barriers, and user acceptance testing of various systems. Specializing in customer-focused decision-making.

Development of technical business solutions by taking client requests and translating them into viable working product using my experience in both Agile and Waterfall methodologies.

Building of requirements for systems changes to allow for integrations of XMLs, Flat files and PDFs

Gathered Requirements, translated the requirements into specifications.

Created business requirement documents (BRD) and functional requirement documents (FRD), Development of test plans and test cases as well as conducting User Acceptance Testing (UAT).

Co-Creator of automated process for NCOA (National Change of Address) which previously cost company over 400K in fines.

Designed standardized reporting format that can be used for all clients to satisfy CMS Audit inquiries.

Development of UAT testing and manager of testing for migration of move from SQL database to Oracle Database.

Sanford Brown College & CEC, St. Louis, MO May 2007- February 2013

Clinical Coordinator and Lead Radiology & Medical Assistant Instructor

Developed and maintained relationships with management level employees at various hospitals.

Scheduled training and coordinating of training environments with equipment.

Maintained daily instruction for radiology technology, anatomy and physiology and physical science.

Acted as Adjunct Instructor of business management classes and produced over 250 graduates from radiology program.

Curriculum Designer for CEC online CEU Courses

Managed & created multiple learning programs of varying scales of 1 to 30 hours of Continuing Education Units.

Education

University of Phoenix, St. Louis, MO Master of Business Administration

University of Phoenix, St. Louis, MO Bachelor of Science in Business

Barnes Hospital, St. Louis, MO Certificate of Radiology Science

Military Service

United States Army Reserve

NCO in charge of Orthopedic section 21st General Hospital Mobile Unit 89’-94’

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