Customer Service Representative
Resume:
Marquis
Jeffries
marquisjeethann@gm
ail.com
Jacksonville, FL 32205
WWW: Bold Profile
SUMMARY
Hello My name is Marquis Jeffries' I've been partnered with Cutco cutlery for Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
SKILLS
Customer service
Inventory management
Order fulfillment
Cash handling
EXPERIENCE
Customer Service Representative
Jacksonville, FL
Cutco Cutlery/ Dec 2024 to Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified opportunities for upselling additional products or services based on customer needs.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Assembled orders according to customer requests.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Warehouse Worker
Jacksonville, FL
Amazon.Inc/ Nov 2024 to Current
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes. Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Packaged items carefully using protective materials like bubble wrap or foam sheets. Verified accuracy of incoming shipments against purchase orders. Followed established guidelines for picking orders accurately. Restaurant Team Member
Jacksonville, FL
McDonald's/ Jun 2023 to Apr 2024
Greeted customers and provided menus.
Checked expiration dates on food products regularly and replaced expired items. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Preschool Teacher's Assistant
Jacksonville FL, 32205
Evangelical Christian school / Sep 2022 to May 2023 Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
Distributed tests and collected homework assignments after completion. Maintained safe, clean and constantly supervised play environment. Worked one-on-one with students to reinforce concepts taught by the teacher. EDUCATION AND TRAINING
High School Diploma
Westside High School May 2024
Jacksonville FL
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