Patient Care Customer Service

TAJ DUNBAR

Alexandria, VA *****

***********@*****.***

PROFESSIONAL SUMMARY

Motivated and dedicated graduate student currently pursuing a Master's degree in Healthcare Administration, with a strong foundation in healthcare operations, patient services, and administrative coordination. With years of hands-on experience in healthcare settings, I am passionate about enhancing patient care delivery and fostering efficient, team-oriented environments and seeking to launch a meaningful career in healthcare administration where I can contribute to organizational excellence, support patient-centered initiatives, and grow as a healthcare leader. CORE COMPETENCIES AND SKILLS

Promote Services and Products

Medical Terminology

Insurance Verification

Claims Processes Efficiently

HIPAA Compliance

Adaptability & Flexibility

Patient Care

Customer Service

Problem-Solving Skills

Customer Satisfaction

Telephone Etiquette

Excellent Verbal and Written Communication

Bilingual: Fluent In English and Spanish

Data Analysis

Report Generation

Organized

Managing Patient Records

Microsoft Excel

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Patient Service Coordinator,March 2023 to Present

MedStar Health-Arlington, VA

● Verify insurance eligibility, benefits, and authorizations to ensure accurate billing and patient coverage

● Collect copayments and outstanding balances, ensuring compliance with financial policies and procedures

● Coordinate and facilitate transportation services to increase patient accessibility and mobility

● Implement a management system software with modules on patient management

● Conduct follow-up calls to assess patient satisfaction, address billing concerns, and enhance service quality

● Collaborate with cross-functional teams to support efficient healthcare operations and maintain a patient-centered approach

PSE Mail Processing Clerk, July 2021 to March

2023

United States Postal Service-Merrifield, VA

● Operated automated mail equipment to sort and process high volumes efficiently

● Monitored machinery performance and removed non-processable mail to maintain workflow

● Classified mail by size, weight, and destination per USPS standards

● Accurately sorted and distributed mail to designated boxes and locations

● Ensured on-time delivery by adhering to USPS operational standards and deadlines Unarmed Security Officer November 2020 to August 2022 Allied Universal Security-Alexandria, VA

● Inspected commercial properties and associated parking garages, ensuring the safety and security of premises

● Monitored various facility areas through CCTV feeds and maximized surveillance coverage of key areas

● Promptly preventing potential security breaches by reporting unusual, unauthorized, or illegal activities

● Documented incidents such as theft, access violations, and security breaches in detailed reports, contributing to effective criminal and civil resolution

● Collaborated with law enforcement and security teams to enhance incident response and security protocols EDUCATION

Bachelor of Science in Health Care Administration May 2025 Purdue University Global

Masters of Science in Health Care Administration

August 2025

Liberty University

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