Customer Service Delivery
Resume:
Profile
Work experience
Education
Skills
Sriram Ruchita
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Q/A position. Ready to help team achieve company goals.
Senior Process Executive
WaterLeaf Cognizant
12/ 2021 – present HYDERABAD, INDIA
Processed customer service orders promptly to increase customer satisfaction. Identified and responded to customer requests and concerns through email in English.
Tracked customer service cases and updated service software with customer information. Met customer email guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of service changes. Delivered prompt service to prioritize customer needs.
Customer Service Executive
Examity
07/ 2019 – 01/ 2021 HYDERABAD, INDIA
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards. Performed various clerical duties by filing documents and creating customer databases.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Computer Science Engineering B.E
Stanley College of Engineering and Technology for Woman
09/ 2014 – 03/ 2018 HYDERABAD, INDIA
Documentation and reporting Customer services Training Development Aptitude Technical Support Service Standard compliance
SALESFORCE/AWS
Personal
13/10/1996
Indian
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