Business Analyst User Experience
Resume:
Chris Carver
Sr. Systems Business Analyst
Chris Carver
Cary, NC 27511
*********@*******.*** www.thinkcarver.com
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Summary
Dynamic Senior Business Analyst with over 20 years of experience in user-centered design and project management. Proven expertise in leading cross-functional teams to enhance user experience across various digital platforms, resulting in increased user engagement and satisfaction scores. Successfully managed third party vendor relationships and delivered actionable insights through user research, driving significant UX improvements. Committed to leveraging design strategies that align with business objectives, ensuring impactful outcomes that meet corporate goals.
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Experience
MetLife / Sr Systems Business Analyst
DECEMBER 2021 - PRESENT, Cary, NC
●Spearheaded the management and maintenance of relationships with key third-party vendors (Whatfix - DAP), ensuring alignment with business objectives and adherence to service level agreements.
●Collaborated with cross-functional teams to integrate third-party solutions, ensuring a seamless transition and minimal disruption to business operations.
●Conducted requirements gathering and analysis for API-related implementations, focusing on corporate systems.
●Guided project stakeholders through the translation of project goals and high-level business requirements into UX artifacts that optimize user experience.
●Developed and delivered comprehensive project documentation and training materials for end-users on new vendor-integrated systems.
●Ensured compliance with all relevant regulations and policies pertaining to third-party vendor relationships.
●Evaluated feedback from stakeholders and end-users to identify ways to enhance user experience, utilizing this feedback to scope specific enhancement recommendations.
●Advocated for data-driven decision-making to ensure user needs were met.
●Executed user research, including usability testing and user interviews, to identify pain points and opportunities for improvement in the existing online employee portal.
MetLife / Lead Product Designer
MAY 2017 - DECEMBER 2021, Cary, NC
●Led the UX design efforts for a new employee profile portal product from concept to launch, resulting in a successful product launch with positive user feedback.
●Mentored a team of 2 UX designers in redesigning the company's internal application services, which led to increased user engagement and conversion rates.
●Developed and implemented design patterns that reduced design time and enhanced consistency across all platforms.
●Championed the integration of user research findings into the product development process, significantly improving user satisfaction scores.
●Collaborated with product managers, engineers, and marketing teams to define the product vision and roadmap.
●Presented design concepts and research findings to senior leadership, effectively communicating the value of user-centered design.
●Partnered with User Researchers and Analysts to track activities and collect data.
Vital Source / Sr UX Designer
AUGUST 2016 - MAY 2017, Raleigh, NC
●Provided strategic leadership in design standards, ensuring application-level consistency and alignment with user needs, brand guidelines, and business objectives throughout the product lifecycle.
●Produced wireframes, visual mockups, prototypes, and functional specifications to communicate UX solutions, enabling product teams to effectively execute projects and supporting product ownership in requirements validation.
●Collaborated with Product Management to analyze business and customer requirements, proposing innovative solutions informed by research methods such as focus groups, customer visits, and market analysis.
●Reviewed and documented defects for both existing and new features, enhancing design efficiency and quality while contributing to process flows, user scenarios, and conceptual models.
●Delivered data-informed enhancements that supported product growth, retention, and revenue goals using quantitative and qualitative insights.
Stanley Gibbons / UX Manager
DECEMBER 2014 - JULY 2016, Morrisville, NC
●Directed UX strategy across the company, defining objectives that aligned with leadership goals, hiring and mentoring UX team members, and translating business strategies into design opportunities to drive adoption, revenue, and margins.
●Led design support throughout project lifecycles, producing wireframes, prototypes, and specifications while ensuring visual assets met user needs and supported brand alignment.
●Conducted user research and validation via focus groups and market studies to inform project requirements, reviewed defects to enhance quality, and collaborated on user documentation to optimize product experiences.
●Managed cross-functional communication and collaboration, representing UX to deliver measurable outcomes through improved experience strategies and stakeholder alignment.
●Oversaw team governance, maintaining standards for scalable UX and fostering innovation in web-based products.
Stanley Gibbons / Sr UX Designer
OCTOBER 2013 - DECEMBER 2014, Raleigh, NC
●Ensured that the application of visual assets and realization of information design efforts supported user needs and aligned with the overall design, brand, and business strategy.
●Produced wireframes, visual mockups and assets, prototypes, and functional specifications detailing UX solutions to stakeholders, enabling project teams to execute efficiently.
●Focused on creating simplified design styles as needed while maintaining creative, technical, and brand standards universally.
WebAssign / Sr UX Designer
OCTOBER 2013 - DECEMBER 2014, Raleigh, NC
●Translated business requirements into design concepts and wireframes using tools like Balsamiq and Adobe Suite, collaborating with Product Managers and Developers on rapid prototyping and feature development.
●Established application-wide guidelines for lean, usable designs, ensuring cross-browser compatibility and adherence to technical and brand standards.
●Interfaced with stakeholders to reflect customer needs in UX, focusing on simplistic styles that enhanced scalability and efficiency in web-based educational products.
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Education
University of Mount Olive / Bachelors - Visual Communications
Mount Olive, NC
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Skills
Figma, Balsamiq, Sketch, Marvel, Invision, Miro, Adobe Creative Suite, CSS, HTML, Javascript, PHP, Bootstrap, JQuery, Ajax, SEO, Jira, Microsoft Visio, Xcel, Word,
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