Third Party Office Assistant

QUALIFICATIONS

Outgoing, friendly, and hard working; I have over 40 years of customer service experience and am seeking new opportunities.

Strong leadership skills and ability to influence without direct authority demonstrated via interaction with engineers, architects, Third Party Relationship managers, merchants, major corporate clients, and U.S. government agencies on a variety of projects.

Excellent interpersonal, written, and verbal communication skills with ability to deliver presentations to internal and external customers, Third Party Relationship Managers, Corporate Card Account Managers, Corporate Card, Merchant, and Technology colleagues.

Strong MS Office skills: PowerPoint, Word, Excel including Macros. Visio

Experience with Agile development lifecycle including acceptance testing, migrations, and quality reviews to ensure compliance with internal policies and standards with focus on Cloud and Third Party Management requirements. Certified Scrum Master.

Successfully managed and executed multiple projects under strict deadlines proven by my ability to lead transmission and software migrations while successfully managing simultaneous client implementations and goals.

Experience with Incident and Problem management resolution.

Proven analytical and logistical planning skills. Ability to identify gaps and solve problems including process mapping, documentation, route cause analysis and resolution. Demonstrated through trouble shooting and problem solving with engineers, architects, Third Party Relationship managers, merchants, major corporate clients, and U.S. government agencies on a variety of projects.

Self-Starter focused on improving current processes and customer experience.

Ability to design and consolidate information into clear and concise procedures demonstrated by the procedures written for various processes, functions, and roles. Also, developed root cause analysis for Client’s transmission issues.

RELATED EXPERIENCE

2/2025 to 6/2025 Veyo Driver

7/1980 – 8/2024 American Express, Phoenix, AZ

Project Manager – Cloud Engineering 1/2020 to 8/2024

Managed review and approval process for Cloud hosted solutions to ensure compliance with Engineering and Information Security standards and controls.

Project Manager – GI Hosting 5/2015 to 1/2020

Managed review for external hosting requests to ensure compliance with Application and Data Hosting standards and Third Party Management procedures. Provided coaching and training for business units on navigation of these processes. Created monthly and ad hoc metric reporting. Maintained and uplifted SharePoint site for Hosting requests, including uplifts from SharePoint 13 to SharePoint Online.

Merchant Technical Analyst 5/2013 – 5/2015

Assist Merchants, Payment Consultants and Client Managers with raw data files and submission files by analyzing, testing, and implementing the files. Analyze metrics and incident reporting for trends and route cause to reduce volume. Provide assistance, guidance and troubleshooting for Global Merchant & Network Technologies Services help desk.

Global Information Services (GIS) Analyst 1/2007 – 9/2012

Assist Corporate clients with electronic data and remittance files by analyzing, designing, testing and implementing the files. Provide guidance and troubleshooting for file specifications and connectivity issues. Perform maintenance for all data/remittance files.

CERTIFICATIONS

Scrum Master – 11/2022

CPR 2/2025

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