Customer Service Representative

SHANE FOX

***** ***** *** ******* ** ***** 562-***-**** ************@*****.***

OBJECTIVE

A customer service-oriented individual seeking a customer service representative position. Looking to work for a company that fosters an environment of growth and development.

SKILLS & ABILITIES

• Adept at anticipating and responding to customers’ needs.

• Strong communication skills.

• Effective listening skills

• Able to take and follow instructions.

EXPERIENCE

Jan 2022-Current

Receptionist, A&E Automotive Repair and Towing

·Answer and appropriately route incoming calls

· Outbound calls to customers advising of additional repairs and/or informing them their car was ready for pick up

·Process intake paperwork for new clients

·Maintain all automotive paperwork and files

May 2018-Jan 2022

General Laborer, Performance Aluminum Products

·Use 20'' vertical metal cutting band saw

·Handled molten metal ladles and preformed steel jacket installation

·Experience using forklift

·Us hand jack to knock out sand cores in metal part

May 2017-April 2018

General Laborer, Reinhold

·Worked with heavy duty shop cranes and hydroclaves

·Trained new hires

·Maintained the production unit by appropriate cleaning and sanitizing

·Handled industrial chemicals

EDUCATION

June 2010

High School Diploma, Norwalk Ca, Norwalk High School