Customer Service District Manager

AV

ANA VILLANUEVA

****************@*****.*** 661-***-**** Bakersfield, CA 93311

My background as a District Manager and customer service professional has taught me how to lead with strategy, empathy, and purpose. I thrive in fast-paced environments, foster strong team cultures, and aim to exceed business goals. I look forward to bringing this mindset to your organization. Bilingual

Affective Communication

Customer Service

Critical thinking

Marketing

Merchandising

Leadership

Sales Experience

MetroCom Bakersfield, CA

District Manager

07/2013 - 03/2024

Organized, manage and execute Sales Team Meetings

Develop New Marketing Tactics

Conduct Sales of new product

Setting and achieving Goal expectations

Hiring and Firing

Reviewing and analyzing sales through Word 360

Coaching Sales associates and Store Leaders

Handling purchases and returns.

Responsible for inventory

MetroCom Bakersfield, CA

Store Lead

11/2009 - 07/2013

Sales Team Meetings

Develop New Marketing Tactics

Conducting Sales of product

Responsible for meeting store quotas

Execute purchases and returns.

MetroCom Bakersfield, CA

Sales Associate

08/2009 - 11/2009

Greet Customers

Optimistic and positive attitude.

Proactively start conversation.

Recommend personalized solutions.

Teach customers how to enjoy their new products through successful set up and activation.

Meet and exceed sales goals.

Sarah's Clothing Bakersfield, CA

Retail Associate

01/2004 - 04/2009

Greeting Customers

Complete purchases and returns.

Display Stylist

Receive and restock merchandise on the sales floor. Summary

Skills

Experience

Resolve customer complaints and issues in a timely and professional manner.

East High School

High School

01/2005

Education and Training

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