Program Director Service Delivery
Resume:
Estephany Colette Deleg Ponce, Program Director
Miami, 33138, US, 786-***-****, ************@*******.*** SUMMARY Dynamic Program Director with over 5 years of experience in managing multi- site program services and optimizing operational efficiency. Expert in fiscal management and securing funding for critical social programs, demonstrated by successful grant acquisitions that enhanced community services. Proven track record of developing strategic initiatives that improve service delivery for vulnerable populations. Committed to applying unique skills to drive impactful programs, ensuring compliance and quality standards that meet organizational goals.
WORK EXPERIENCE
03/2022 – Present Program Director, Catholic Charities Miami Spearheaded fiscal management of program budgets, ensuring adherence to international and governmental funding guidelines. Orchestrated multi-site program services, enhancing efficiency, quality, and compliance with regulations.
Supervised and expanded service delivery across satellite locations, increasing access for vulnerable populations.
Managed grant acquisition and allocation, securing funding for critical social programs while establishing collaborations with community and international agencies.
Oversaw performance quality management, implementing corrective measures to optimize service delivery processes.
Ensured compliance with risk management protocols, prioritizing safety, crisis response, and regulatory adherence.
Formulated policies and strategic initiatives that advanced social services for vulnerable populations, reinforcing global humanitarian principles. 06/2020 – 02/2022 Team Leader, Catholic Charities Miami Championed nutrition and socialization programs across multiple locations, fostering community engagement and enhancing well-being. Directed cross-functional teams, ensuring that service delivery consistently met compliance and quality standards.
Led outreach initiatives aimed at recruiting volunteers, securing donations, and establishing strategic partnerships.
Implemented activity-based programs to address the physical, emotional, and cognitive needs of seniors.
04/2017 – 09/2017 Public Affairs & Communications Officer, Ministry of Urban Development & Housing (MIDUVI)
Quito, Ecuador
Developed and executed strategic communication plans for urban development policies and housing initiatives.
Managed press relations, coordinating media events and achieving high- impact coverage of government projects.
Created digital content and policy briefings, enhancing public engagement and transparency.
Monitored media trends and public perception to refine advocacy and outreach strategies.
08/2013 – 10/2013 Communications Officer, Asylum Access Quito, Ecuador Executed communications campaigns advocating for refugee rights and protection policies.
Cultivated partnerships with NGOs, government agencies, and international organizations to amplify impact.
Managed media relations, securing press coverage and raising public awareness of asylum issues.
Developed multilingual content for press releases, policy reports, and advocacy initiatives.
EDUCATION
09/2024 – Present Universidad Internacional de La Rioja (UNIR) Master’s Degree, Humanitarian Action & International Development Cooperation
Spain
2012 – 2017 Universidad de Las Américas
Bachelor’s Degree, Political Science & International Affairs Ecuador
Degree officially recognized in the United States (2020) SKILLS Microsoft Office Suite Google Suite
Adobe Creative Suite Abila
ECIRTS Collaborate
Program & Project Management Humanitarian response Urban development Refugee advocacy
Leadership & Team Management Remote supervision
Staff training Multi-site coordination
Public Relations & Advocacy Stakeholder engagement Media strategy Policy development
Grant & Financial Management Budgeting
Compliance Funding allocation
Strategic Communications Crisis communication
Content development Storytelling
Cross-Cultural Expertise Organizational skills
Cross-sector collaboration skills Teamwork
Communication Management
Leadership
LANGUAGES English (Fluent) Spanish (Fluent)
French (Basic)
REFERENCES Iani Carvalho
Director of Development & Communications, Catholic Charities of the Archdiocese of Miami, Inc
Collaborated closely as former Supervisor, providing guidance and support on various initiatives.
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