Quality Assurance Software Manager

TOM LEVENTHAL

QUALITY ASSURANCE MANAGER

***.*********@*******.*** 703-***-**** Fairfax, VA

linkedin.com/in/tomleventhal

WORK EXPERIENCE

Sr. Principal Systems Engineer

Research Innovations, Inc.

July 2020 - January 2025 Alexandria, VA

&Led a dynamic team of seven across Core and C2IE products, enhancing global 24/7 operations and achieving an in-service efficiency through improved collaboration.

&Managed a team of three automation engineers to expand UI and API automation coverage up to ~1300 tests on the core application, using Cucumber / Cypress and JUnit5.

&Coordinated with RTE, PM, and Dev Lead to streamline planning and execution, crafting user stories and defining clear acceptance criteria that enhanced testing efficiency and product quality.

&Implemented automated quality process improvements, boosting efficiency by 30% and reducing error rates by 15%.

&Developed and implemented a streamlined User Acceptance Testing (UAT) process for the C2IE product, resulting in a measurable reduction in defects and enhanced user satisfaction with each release.

&Led the development of comprehensive test plans and cases for critical software projects, executing both manual and automated testing to enhance product quality and reduce bug rates by 15%.

Sr. QA Manager

Verint, Inc.

July 2015 - July 2020 Herndon, VA

&Directed 10+ QA resources across Belfast, Glasgow, Dresden, and various U.S. offices while managing outsourced QA and DevOps teams from Eastern Europe.

&Elevated product quality by automating test cases, implementing strategies that reduced defects by 20%, and coaching teams to embrace shift-left practices for early issue detection.

&Built and led a dynamic team of three to enhance the automation suite, boosting coverage by 40% and increasing success rates, leading to efficient and reliable testing processes.

&Developed automation solutions with a POM framework, achieving a 20% increase in deployment speed and reducing error rates by 25%.

&Championed efficiency gains within an engineering team of 10+ members through tailored agile processes, blending Scrum and Kanban methodologies to optimize workflow and accelerate project delivery.

CAREER OBJECTIVE

Quality Assurance Manager with over 15+ years of experience leading teams to enhance software quality through innovative automated and manual testing strategies, achieving significant reductions in defects and development costs.

EDUCATION

Bachelor of Arts Computer Science Hope College

August 1977 - May 1981

Holland, MI

SKILLS

&Leadership

&Communication Skills

&Training and Mentoring

&Problem-Solving, RCA

&SDLC (e.g., Agile, SAFe, Waterfall)

&OS (Mac, Linux, Windows)

&Languages (e.g., BASH, Python)

&GitHub

&Test Planning

&Test Case Design

&SaaS / Web based testing

&API Testing

&Automated Testing Tools (e.g., Selenium, Cypress, Locust)

&Functional Testing

&Regression Testing

&Performance Testing

&User Acceptance Testing (UAT)

&SQL for Data Validation

&Defect Tracking

CLEARANCE

Top Secret

Sr. Manager, Quality Engineering

Webs, Inc.

October 2009 - July 2015 Silver Spring, MD

&Led all QA initiatives at Webs, championing improvements that enhanced testing quality and reduced bug occurrences, resulting in a robust product.

&Recruited 3 QA Engineers and expanded the QA team, enhancing productivity and improving defect detection rates by 20%.

&Facilitated the successful transition of the engineering team to a Scrum SDLC, resulting in a 20% improvement in project delivery times, by applying Agile methodologies learned during training.

&Facilitated the successful transition to Scrum, leading the engineering team in developing tools and practices that enhanced project delivery time and fostered an agile and lean process.

&Led a dynamic QA team of 7 members within the new Digital group, driving initiatives that improved testing efficiency and quality assurance processes.

Additional Experience

Roll Stream, Inc

August 2008 - July 2009

Fairfax, VA

GetWellNetwork, Inc

May 2006 - August 2008

Bethesda, MD

George Mason University

January 2004 - May 2006

Fairfax, VA

webMethods, Inc

December 1999 - January 2004

Fairfax, VA

Sterling Software

August 1989 - December 1999

Reston, VA

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