Jimmeca Walker, MA
**************@*****.***
Education
Remington College—Dallas Campus June 2019 Medical Billing and Coding Diploma
● 3.5 GPA
● Dean’s List
● Perfect Attendance
Skills
● HIPAA/OSHA
● ICD-10-CM/PCS
● CPT/HCPCS
● Scheduling
● Registration
● Verification
● Referrals
● Coordination of Benefits
● Medical Records ● Insurance
Appeals ● Med Terminology ●
Medisoft
● SimChart
● Claim Entry
● 1500/UB
● EKG
● Phlebotomy ● Detail Oriented
● 10-Key
● MS Office
● 50 WPM
Experience
Affordable Chiropractic Mar. 2019 Medical Billing/Coding Program, Externship
● Data entry of EOB's and member information.
● Performed general office tasks.
● Verified member status and policy.
Parkland Hospital Apr. 1992-May 1992 Medical Assisting Program, Externship
● Scheduled appointments and new patient registrations
● Performed EKG’s for the Radiology Department
● Facilitated filing, scanning, and routing incoming phone calls. Conduent
June 2025 -Present
HealthCare Advocate
● Perform high quality client and member-focused service using knowledge of plans, products, systems,and procedures to meet or exceed client and member expectations.
● Determine patient eligibility for care, verifying such eligibility with the patient's insurance company.
● Escalate queries and concerns, when necessary.
Empyrean Benefits Solutions,Inc.
August 2024- February 2025
Annual Enrollment CSR
● Perform high quality client and member-focused service using knowledge of plans, products, systems,and procedures to meet or exceed client and member expectations.
● Determine patient eligibility for care, verifying such eligibility with the patient's insurance company.
● Escalate queries and concerns, when necessary.
● Work with a team of CSRs and other departments to find appropriate solutions to problems. Aston Carter/TEKsystems(Labcorp/UHC)
August 2023-January 2024/March 2024-June 2024
Program Specialist/Record Management Specialist
● Documented and updated Excel spreadsheets from veterans appointments for axillary and medical/dental exams.
● Contacted Health Care Providers and Pharmacies to gather information about benefits, eligibility and prescriptions about patients.
● Documented Prior Authorization/ Pre-Certification/Pre-Determination status, approval/denials and appeals.
● Customer service oriented and a team player.
RemX Staffing Solutions(McKesson Specialty)
October 2022-February 2023
Insurance Specialist
● Contacted Health Care Providers and Pharmacies to gather information about benefits, eligibility and prescriptions about patients.
● Documented Prior Authorization/ Pre-Certification/Pre-Determination status, approval/denials and appeals.
● Researched and updated account information.
● Customer service oriented and a team player.
Employment Solutions(NTTA)
April 2022-October 2022
CSR
● Assisted with online purchases and online accounts.
● Received inbound calls from customers regarding toll tag accounts.
● Assist with management and maintenance of online accounts . Adecco Staffing/HelloFresh
May 2021-Oct.2021/-Jan 2022
Production /Warehouse Associate
● Prepare packages for a home delivery food service.
● General cleaning and stocking/replenishing items.
● Team player and works with little or no supervision. TRC Staffing Services, Inc.(U.S. Mint) Dec. 2020-Mar, 2021 Call Center Agent
● Received inbound calls from customers regarding currency and numismatic items.
● Assisted with online purchases and online accounts. CSI Companies(CVS Healthcare) June 2020- July 2020 Intake Agent
● Remote position.
● Received faxes from Doctors or Pharmacies to determine prior authorization for members.
● Adhered to HIPAA and CMS guidelines, policies and procedures. RemX(BCBG) Oct. 2017-Jan. 2018
Customer Service Representative
● Advised customers for an online clothing store.
● supported customers with delivery options and price adjustments
● Notated account information
M J Home Health Agency July 2010-Jan.2016
Personal Health Assistant
● Assisted clients’ with skills of daily living
● Coached PT modalities
● Record documentation