System Architect Case Management

Sai Venkat Boora

361-***-**** *********@*****.*** linkedin.com/in/boorasv

PROFESSIONAL SUMMARY

• Results-driven Computer Science Master's graduate with close to 5 years of Professional experience as a pega developer, actively contributing to solution design, and seamless integration within dynamic business environments, reflecting a commitment to innovation, and delivering high-impact solutions.

• Experienced in analysis, design, development, testing, and deployment of PEGA PRPC (Pega Rules Process Commander) applications, adhering to technical standards and coding standards.

• Holds PEGA certifications, including Certified Senior System Architect (CSSA), Certified System Architect (CSA), attesting to advanced proficiency in Pega technologies

• Worked across various areas of PRPC, including configuring Case Management, Flows, Activities, Correspondence, Data Transform, Decision Rules, Data pages, SLA’s, Report Definitions, REST Integrations, Agents, and Job Schedulers, while also creating Flow actions and developing rich UI using Harness, Layouts, and Sections.

• Involved in Upgrading application from 8.6 to V 23

• Interacted with the end users, Business Analysts for understanding/gathering the Business requirements.

• Strong understanding of production life cycle, including Incident, Performance, Change, and Defect Management.

• Knowledgeably configuring initial setup of applications, including definition of Rule Sets, Organizational Hierarchy, and Enterprise Class Structure.

• Engaged in sprint planning, standup calls, and sprint retrospectives, by participating in the Agile framework.

• Team player skilled in cross-functional collaboration, adapting to diverse environments, and overcoming challenges, with a commitment to ensuring quality and improving operational efficiency. TECHNICAL SKILLS

Tools and IDEs : PEGA PRPC 23, 8.x, Postman, Splunk, Dynatrace, Eclipse IDE. Databases : PostgreSQL, Oracle

Languages and OS : Python, Java, C++, C, Windows, Linux Scripting Languages : SQL, JavaScript, HTML

Web Servers : Apache Tomcat

Application Servers : IBM WebSphere Application Server SDLC : Agile Development Methodologies (Scrum), Waterfall Model PROFESSIONAL EXPERIENCE

Consultant, CGI Technologies And Solutions INC- Dallas, Texas, USA Aug 2023 - Till Date Client : Cigna

Module : Claims Processing using Smart Claim Engine. Technologies Used : PRPC 8.6, Java, Oracle

The purpose of EPS (Enterprise Pricing System) application is, receive pricing request from PeDRO (Pega Data Routing application) and calculate pricing of claim depending on various components like claim history, patient plan, rate sheet, TPV (Third party Vendor) etc. and send the calculated pricing to various applications to ProClaim, Facets etc. EPS is built on Pega defined Smart Claim Engine Framework. My Responsibilities:

• Participated in all phases of the Software Development Life Cycle using Pega PRPC 23, 8.X.

• Effectively collaborated seamlessly with Stakeholders, Enterprise Architects, Product Owners, and Scrum Teams to design architecture and develop Pega BPM reusable, scalable components, and applications ensuring adherence to design standards.

• Demonstrated expertise in Dev and Admin Studio leveraging diverse Pega 8. X features, Enterprise Class Structures, Workflows, Work Objects, Locking, Reporting, Routing, Rule Resolution, Data Models, Case Management, Inheritance, and Circumstancing.

• Implemented Connectors and Services using SOAP and REST Web Services, to integrate with external systems.

• Employed Agile/Scrum Development Practices, actively contributing to Sprints Planning, Daily Standup, and Scrum Calls to assist in User Story Sizing, Development Time Estimation, Backlog Grooming, and Release Planning for Defect/Bug Triaging.

• Collaborated with onshore/offshore resources in troubleshooting issues, conducting system performance tests, and analyzing logs, while developing and testing modifications/enhancements, participating in testing activities and addressing defects for seamless delivery.

• Demonstrated Leadership Skills by mentoring junior members by providing feedback to increase Productivity. Engineer, Virtusa Consulting Services Private Limited- Hyderabad, India Aug 2019 – Dec 2021 Client : Optum/ Alere Health Care

Module : Apollo, DM Application

Technologies Used : PRPC 8.0, Java, Oracle and Tomcat Optum offers the most patient-centered health management services available from a single provider in the industry. Optum services provide health interventions that are designed for the entire lifespan from pre-cradle (high-risk pregnancy and NICU management) to end-of-life care (complex care) as well as the continuum of health from wellness (health and productivity programs) and prevention to total health management of the individual for those having various chronic illnesses.

My Responsibilities:

• Collaborated with project teams, contributing insights into resource estimation, ensuring accurate work effort estimations, and contributed to story refinement and definition of requirements, actively participating in refining user stories to meet client needs.

• Utilized Pega's background processing functionalities, to automate tasks and streamline workflows.

• Proactively addressed defects identified during testing phases, conducting root cause analysis, and implementing timely fixes to maintain application integrity and performance standards.

• Collaborated with QA Teams to ensure that the delivered work product met business requirements and performed as expected, ensuring the successful implementation of fraud payment resolution solutions.

• Leveraged Pega's Business Rules Engine (BRE) to enhance customer service functionalities and adhered to Pega Guardrails, reviewed alert logs, ran PAL, and monitored the system performance while applying optimizations.

• Environment: Activities, Flow Actions, Case Types, Reports, Connectors, Services, Agents, Classes, SLAs, Decision Table, Validations, Data Pages, Data Transform, Tracer, Clipboard, PAL, UIs, Section, Skin, Harness, Layouts, Portals, XML, SQL, Agile, Reporting, File Listeners, Job Scheduler, Agents, Queue Processor, Data Model, Sysadmin, PLA, Workflows.

EDUCATION

Masters - Texas A&M University, Texas, USA Jan 2022 – May 2023 Masters in computer science with a CGPA of 3.75/4.0 Batchelor Of Technology, Kakatiya Institute of Technology and Science, Telangana, India Graduate in Electronics and communication engineering with a CGPA of 7.6/10 Aug 2015 – May 2019 CERTIFICATIONS

• Pega Certified System Architect 8.0 version in 2019, December

• Pega Certified Senior System Architect 8.1 version in 2020, December.

• UiPath Automation Developer Associate Exam (2023.10) in 2025, February. ACHIEVEMENTS

Engineer, Virtusa Consulting Services Private Limited- Hyderabad, India Aug 2019 – Dec 2021

• Received "On the Spot" award in recognition of outstanding contributions to the organization as well as commitment to client specifics.

• Received Best Team Award and Earned GEMS and SMILES Award for best contribution in Recruitment process for freshers.

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